Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

SINEAD PIENAAR

Sales
SINEAD PIENAAR

Summary

I have the following to offer: I have an outgoing type of personality who relishes new challenges and opportunities, I am not shy to take on a challenge, I believe that in order to grow as a person you need to be challenged, I enjoy working with people and have always been able to get my clients, colleagues and family to place their trust in me. Quality-oriented with a reputation for service, satisfaction, and results. I see myself as a life-long learner believe that every situation I come into contact with is an opportunity for learning. Some of the most important things I have learnt, did not come from a class or a text book but rather from situations and experiences I have had. Self-motivated, results oriented, able to set effective priorities and implement decisions to achieve immediate and long term goals. Self-starter capable of motivating others. Available to travel. Computer Literate: MS Word, Excel, Procreate, Illustrator, Internet, MS Outlook and PowerPoint. My work belief system is to be hands on, start at a point, work through it systematically, be the best you can be and then reap the rewards. I believe, with the right guidance and motivation I can utilize my abilities to great use for my peers and employers. I enjoy challenges and do not tend to give up easily.

Overview

12
years of professional experience
11
years of post-secondary education
2
Languages

Work History

Peri Peri Restaurant
Eden Glen

Head Restaurant Waitress
01.2012 - Current

Job overview

  • Started again in 2020 after covid hit.
  • Building public relations with clients
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Trained staff members on use of POS system.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Bravo Construction
Johannesburg

Business Development Manager
04.2019 - 04.2020

Job overview

  • Invoice upkeep
  • Keeping Site meetings minutes.
  • Website, Facebook
  • Marketing, finding business, cold calling
  • Going to different businesses introducing face to face.
  • Driving around to check on different sites.
  • Working on excel, word, Outlook, Power point and sage.
  • PA work.
  • Wages.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Kept meticulous client notes and updated account information in company databases.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.

Realty Link
Eden Glen

Admin Receptionist (Part Time)
01.2016 - 01.2020

Job overview


  • Emails
  • Taking calls
  • Creating adds
  • Part time
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized, maintained and updated information in computer databases.

The Galleria
Johannesburg

Bartender
01.2014 - 01.2017

Job overview

  • Scarlet Ribbon functions venue
  • The Galleria (same owners)
  • Stock take
  • Cash up
  • Part time
  • Followed strict recipes and drink measurements to minimize product used.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

The Training Academy (TTA)
Edenvale

Grade 12
01.2008 - 01.2013

TTA (The Training Academy)
Edenvale

from School
01.2008 - 01.2013

University Overview

Life Science Business Studies Maths English Afrikaans Life Orientation Computer Application Technology

Face To Face
Edenglen

Diploma from Makeup Artistry And Prosthetic's
01.2015 - 05.2016

Skills

    Guest relations management

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Interests

Travel

Music

Drawing, painting, sculpting

Mauy thai

Timeline

Business Development Manager

Bravo Construction
04.2019 - 04.2020

Admin Receptionist (Part Time)

Realty Link
01.2016 - 01.2020

Face To Face

Diploma from Makeup Artistry And Prosthetic's
01.2015 - 05.2016

Bartender

The Galleria
01.2014 - 01.2017

Head Restaurant Waitress

Peri Peri Restaurant
01.2012 - Current

The Training Academy (TTA)

Grade 12
01.2008 - 01.2013

TTA (The Training Academy)

from School
01.2008 - 01.2013
SINEAD PIENAARSales