Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
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SINDY LIU

Summary

Experienced financial professional with over a decade in the industry. Thrives in fast-paced environments and excels under pressure. Strong organizational skills for multitasking and effective verbal communication. Proven track record in call center and branch operations, delivering exceptional service and results.

Overview

10
10
years of professional experience

Work History

Digital Fulfillment Consultant (Digital Fulfillment Centre)

Standard Bank
05.2019 - 05.2022
  • Fulfils sales demand in line with laid down policies and procedures (e.g., account origination, confirmation of income and employment, application data is accurately authenticated and verified, etc.)
  • Complies with all credit, fraud and legislative processes policies and procedures.
  • Fully understands and validates each special condition as specified as well as obtains all the relevant documents as specified in the special conditions.
  • Quality assures the contract / agreement and supporting documentation ensuring full compliance to any or all conditions of a loan.
  • Adheres to routine compliance procedures and controls, to minimise the risk of loss through the opening of fraudulent and undesirable accounts.
  • Accurately sets up of account limits post authentication and verification processes followed.
  • Diligently executes on loan disbursements and value transfer requests as per laid down procedure.
  • In instances where exceptions cannot be dealt by Robotics, follows manual processes.
  • Ensures customers receive all required documentation and on boarding / welcome letter and proof kept for record keeping purposes.
  • Uploads all contract related documents onto FileNet as per record keeping requirements and laid down procedures.
  • Ensures customer note pad is updated with all relevant fulfilment process steps conducted at all times.
  • Reason for leaving: Personal Obligations

Customer Service Consultant (Branch)

Standard Bank
09.2015 - 04.2019
  • Log queries to the relevant departments if they cannot be resolved immediately
  • Give basic advice in line with the financial intermediary advisory on products and services.
  • Assisting illiterate and Senior Citizens complete deposit slips.
  • Issue copy statements and balances at counter.
  • Handling Atm queries.
  • Retained cards by the Atm to be ordered and replaced to customer.
  • Order, Receive and Issue cheque books on NDS
  • Verifying and authenticate customer information on customer 1st.
  • Verify and scan KYC documents for SA and foreign citizens. ID, passport, visa permits, POR etc.
  • Capture transfers, EAP limits, Early Repayments, Interbank transfers, stop orders, stop payments, reverse debit orders on Bols system and customer 1st
  • Issue new debit cards, replacements cards, load hot card indicator
  • Promote Company products and services to customers and convert them.

Customer Service Consultant – Call Center

Standard Bank (Quest Staffing Solution)
01.2012 - 08.2015
  • Give quality service to uphold the bank Image.
  • Log queries to the relevant departments if they cannot be resolved immediately and make follow ups.
  • Give basic advice in line with the financial intermediary advisory on products and services.
  • Investigate and Resolve telephonic customer queries & problems to copy credits, statements, cheque and account transactions promptly
  • Ensure that laid down instructions are adhered to while providing excellent service.
  • Maintain confidentiality of customer information at all times.
  • Support migration initially and generate sales leads.
  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with financial advisory and intermediary Service Act license categories.
  • Complete customer disclosures in terms of accreditation, service fees and commission. Ensure proper record keeping in terms of financial Advisory.
  • Maintaining good communication with customers, team work, strategic thinking, working under pressure, computer skills and professionalism, growth and new challenges.

Education

RE05 Certificate -

Moonstone
01.2019

Higher Certificate - Fundamentals in Risk Management

University of Stellenbosch
09.2019

Higher Certificate - Contact Centre Support

Institute of Performance Technology
09.2007

Matric Certificate - undefined

Bloemfontein
12.2001

Skills

  • Problem Solving
  • Active listening
  • Time management
  • Critical thinking
  • Good Communication skills
  • Organized
  • Good telephone etiquette
  • Fast learner
  • Highly dependable
  • Focused

References

Mohamed Yasin, Team Leader Digital Online, 0815175492


Daddy Kgopa, Manager Digital Online, 0835244504, Standard Bank


Tears, Mboweni, Head of branches, 0823142350, Standard Bank

Accomplishments

  • Nominated for Mark of Excellence – Certificate received for Gauteng Quarterly Excellence Award – 2016
  • Stand in Team Leader - December 2021 -January 2022

Timeline

Digital Fulfillment Consultant (Digital Fulfillment Centre)

Standard Bank
05.2019 - 05.2022

Customer Service Consultant (Branch)

Standard Bank
09.2015 - 04.2019

Customer Service Consultant – Call Center

Standard Bank (Quest Staffing Solution)
01.2012 - 08.2015

Higher Certificate - Fundamentals in Risk Management

University of Stellenbosch

Higher Certificate - Contact Centre Support

Institute of Performance Technology

Matric Certificate - undefined

RE05 Certificate -

Moonstone

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SINDY LIU