Sindiswa Nyandeni
Banking Consultant. Bond Validations Officer, Payouts Administrator, Client Services Consultant And Administrator
Roodepoort
Summary
Began Career in 2007 as a Debtors clerk at Inter-park. Then 2008 joined Absa
Barclays Bank as an intern for two years rotated at Absa Trade route mall
branch as customer service agent and at Absa national securities- bond
validations department as a junior specialist in securities from 01 February 2008
– 30 July 2010.
On 01 August 2010 was appointed at Avaf group retail banking and asset
finance as sales support and payouts clerk. Worked for 8 years until 30 March
2018, then joined Sasfin Bank on 01 April 2018-30 April 2019. I have gained over
10 years-experience in Banking and Asset Fnance environment.
I am hungry for knowledge and growth. Have eagerness for learning and i adapt very well to any change
environment. I am able to work well under pressure and multi-task.
I am able to thrive on challenges and have the ability to remain calm and solve problems. I am always willing to work
overtime when required. I am self -disciplined, energetic, enthusiastic, helpful, effective, accountable and a go-
getter. I am service driven, passionate about working hard , making a difference and leaving things better than I found them.
Overview
11
11
years of professional experience
Work History
Payouts and Sales Support Administrator
Absa Technology Finance Solutions- Sasfin Bank
Sandton
08.2010 - 06.2019
- Responsible for the accurate, efficient and effective pay-out of all rental/lease and sale taxi finance deals for the rental division within agreed time frames and parameters, which includes activating of deals, the management of risk report and all other reports.
- done on a monthly basis and the management and signing of outstanding original contracts.
- Checking all approved deals for finance to be paid out within the agreed time frames and parameters take place daily
- Payments to suppliers and refunds payments to clients on corporate plus System.
- Strict adherence of mandate and turn- around times.
- Activation of deals on BFS systems and Tariff’s systems done on
- Daily basis and monitoring of settlements and invoices.
- Ensure that the funding calculations and opening and closing
- balances of accounts are calculated and sent to the treasury department.
- Update and maintain all reports utilized within the equipment
- finance Payouts department on Daily/Monthly basis.
- Daily generation and distribution of proof of payments for clients.
- Help collections ad recoveries team with any enquiry.
- Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Assisted in the development of sales presentations and proposals, resulting in higher close rates.
- Coordinated training sessions for the sales team on new products or updates on existing offerings leading to better product knowledge.
- Streamlined processes for increased efficiency in sales support tasks.
- Boosted sales by providing effective administrative support to the sales team.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
- Maintained up-to-date records, contributing to accurate sales forecasting and reporting.
- Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Junior Specialist in Securities and Consultant
Absa Bank National Securities Centre
Kempton Park
03.2009 - 07.2010
- Resolved complex issues in a professional manner, ensuring customer satisfaction and maintaining company reputation.
- Negotiated favorable contract terms with vendors and suppliers for cost reduction, improved service levels, and long-term partnerships.
- Managed client relationships through consistent communication, ensuring timely delivery of products/services while addressing any concerns or issues that arose.
- Developed user-friendly training materials and delivered engaging sessions to improve employee knowledge and skillsets across various functions within the organization.
- Enhanced team productivity by streamlining processes and implementing efficient workflow strategies.
- Ensured strict adherence to industry regulations and compliance standards by implementing robust policies and procedures across various functions within the organization.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues effectively, and consistently exceeding expectations.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Generated reports detailing findings and recommendations.
- [Deliver high level customer service and team-work.
- Attending client services enquiries and sending statements account balance.
- Capture and update information in the system.
- Contracts checking, barcoding files, filing and safety keeping in custody.
- Issue and replace debit cards. Print account balances and statement
- presentations on credit accounts, savings accounts and mortgage loan
- accounts. Preparing Bank confirmations , tax and audits certificate as per
- client requests. receiving deliveries.
- Handle attorney related enquiries regarding Bond and Securities
- Request the security documents to check, approve and audit files on System
- and do spot checks, do follow ups, diarize accordingly.
- Investigation on the deeds search for bond and title deeds validations.
- Deviation of Suretyship, any amendments on security documents. barcoding
- files, filing and safe-keeping in custody. Records management.
Bank Officer
Absa Bank
Trade Route Mall
02.2008 - 01.2009
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Actively participated in community events as a representative of the bank, enhancing brand visibility while fostering strong local relationships.
- Managed risk effectively with thorough loan assessments, ensuring the bank''s financial stability.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Managed and opened over Number checking, saving and line of credit accounts.
- Set risk management policies to mitigate bank losses.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Conducted financial due diligence on potential investments and acquisitions.
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
Certificate In Management And Development NQF5 - E Commerce
Milpark Business School
Melville 10.2010
Certificate In Banking Services Advisory NQF5 - Banking And Finance
Milpark Business School
Melville 01.2009
Skills
CRM Software
Report Generation
Strong Organization
Performance Tracking
Microsoft Office
Customer Retention
Supplier Relations
Cross-Functional Communication
Process Streamlining
Complaint Investigation
Data Entry
Quality assurance
Bond originating
Attorney relations
Asset finance administrator
Payouts clerk
Client services Consultant
Sales and team support
Timeline
Payouts and Sales Support Administrator
Absa Technology Finance Solutions- Sasfin Bank
08.2010 - 06.2019
Junior Specialist in Securities and Consultant
Absa Bank National Securities Centre
03.2009 - 07.2010
Bank Officer
Absa Bank
02.2008 - 01.2009
Certificate In Management And Development NQF5 - E Commerce
Milpark Business School
Certificate In Banking Services Advisory NQF5 - Banking And Finance
Milpark Business School