Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sindiswa Makhele

Cape Town

Summary

Dedicated professional demonstrating strengths in customer engagement and problem-solving. Adapts to changing demands through teamwork and effective communication. Committed to fostering positive relationships and contributing to team success.

Overview

11
11
years of professional experience

Work History

Employee Benefits Sales Support

Old Mutual Corporate
Cape Town, South Africa
10.2018 - Current
  • Assisted consultants with the preparation of quotations.
  • Producing quotes within SLA.
  • Processed new business applications: Launch.
  • Data formatting.
  • Support the business with testing on the system when required.
  • Produce quality and accurate quotes.
  • Maintained accurate client records and compliance.
  • Built and maintained courteous and effective working relationships.
  • Identified issues, analysed information and provided solutions to problems.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Handled customer concerns and escalated major issues to supervisor.
  • Managed complaints with calm, clear communication and problem-solving.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.

Senior HR Administrator

Old Mutual Corporate
05.2018 - 09.2018
  • Managed end-to-end HR administration.
  • Coordinated recruitment processes.
  • Maintained employee records, contracts, and HR documentation.
  • Supported the HR team.
  • Coordinated training and learning sessions.

HR Intern

Old Mutual Corporate
07.2015 - 08.2016
  • Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
  • Created complete records for new hires.
  • Documented interviews and candidate correspondence.
  • Offered assistance throughout recruitment processes.
  • Organised documentation for recruitment and onboarding procedures.
  • Kept candidate records updated with current details from posting enquiries.
  • Coordinated new employee onboarding sessions to facilitate smooth integration into the company.
  • Arranged meetings and appointments using calendar management system.
  • Maintained confidential HR records, including contracts and personal details, with utmost discretion.
  • Established trust and positive rapport when communicating by telephone.

Education

Higher National Diploma - Human Resources Management

Vaal University of Technology
Vaal
01-2015

Diploma of Higher Education - Human Resources Management

Damelin
Johannesburg, GP
01-2013

Skills

  • Customer relationship management
  • Data processing
  • Compliance management
  • Recruitment coordination
  • Quotation production
  • Problem solving
  • System testing
  • Effective communication
  • Team collaboration
  • Analytical thinking
  • Communication skills
  • Willingness to learn
  • Calm under pressure
  • Active listening
  • Customer focused
  • Analytical and critical thinking
  • MS Office Suite
  • Task collaboration

Accomplishments

  • Won the Excellence Awards in 2021 for Collaboration.

Timeline

Employee Benefits Sales Support

Old Mutual Corporate
10.2018 - Current

Senior HR Administrator

Old Mutual Corporate
05.2018 - 09.2018

HR Intern

Old Mutual Corporate
07.2015 - 08.2016

Higher National Diploma - Human Resources Management

Vaal University of Technology

Diploma of Higher Education - Human Resources Management

Damelin
Sindiswa Makhele