Dedicated professional demonstrating strengths in customer engagement and problem-solving. Adapts to changing demands through teamwork and effective communication. Committed to fostering positive relationships and contributing to team success.
Overview
11
11
years of professional experience
Work History
Employee Benefits Sales Support
Old Mutual Corporate
Cape Town, South Africa
10.2018 - Current
Assisted consultants with the preparation of quotations.
Producing quotes within SLA.
Processed new business applications: Launch.
Data formatting.
Support the business with testing on the system when required.
Produce quality and accurate quotes.
Maintained accurate client records and compliance.
Built and maintained courteous and effective working relationships.
Identified issues, analysed information and provided solutions to problems.
Engaged with customers to better understand needs and deliver excellent service.
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Handled customer concerns and escalated major issues to supervisor.
Managed complaints with calm, clear communication and problem-solving.
Demonstrated consistent hard work and dedication to achieve results and improve operations.
Senior HR Administrator
Old Mutual Corporate
05.2018 - 09.2018
Managed end-to-end HR administration.
Coordinated recruitment processes.
Maintained employee records, contracts, and HR documentation.
Supported the HR team.
Coordinated training and learning sessions.
HR Intern
Old Mutual Corporate
07.2015 - 08.2016
Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
Created complete records for new hires.
Documented interviews and candidate correspondence.
Offered assistance throughout recruitment processes.
Organised documentation for recruitment and onboarding procedures.
Kept candidate records updated with current details from posting enquiries.
Coordinated new employee onboarding sessions to facilitate smooth integration into the company.
Arranged meetings and appointments using calendar management system.
Maintained confidential HR records, including contracts and personal details, with utmost discretion.
Established trust and positive rapport when communicating by telephone.
Education
Higher National Diploma - Human Resources Management
Vaal University of Technology
Vaal
01-2015
Diploma of Higher Education - Human Resources Management
Damelin
Johannesburg, GP
01-2013
Skills
Customer relationship management
Data processing
Compliance management
Recruitment coordination
Quotation production
Problem solving
System testing
Effective communication
Team collaboration
Analytical thinking
Communication skills
Willingness to learn
Calm under pressure
Active listening
Customer focused
Analytical and critical thinking
MS Office Suite
Task collaboration
Accomplishments
Won the Excellence Awards in 2021 for Collaboration.
Timeline
Employee Benefits Sales Support
Old Mutual Corporate
10.2018 - Current
Senior HR Administrator
Old Mutual Corporate
05.2018 - 09.2018
HR Intern
Old Mutual Corporate
07.2015 - 08.2016
Higher National Diploma - Human Resources Management
Vaal University of Technology
Diploma of Higher Education - Human Resources Management
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited