Sindisiwe (Sindi) Ngcobo
Durban
Summary
Resourceful Customer Service Representative recognized for high productivity and efficient task completion. Specializes in communication, problem-solving, and time management, ensuring seamless operations in customer interactions. Demonstrates exceptional listening, empathy, and patience to effectively address customer needs while fostering positive relationships. Proven track record in successfully resolving escalated support issues while contributing to team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
International Student Mentor
Brigham Young University
Utah
01.2022 - 01.2025
- Created and maintained records of mentee progress and mentoring activities.
- Assisted with the recruitment and selection of new mentors.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Conducted one-on-one meetings with students to discuss challenges they are facing in school or life.
SENIOR ADMINISTRATOR
M.G.I.F.E
Durban
01.2017 - 12.2019
- Streamlined management of client interactions and event planning processes.
- Resolved complex customer issues efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Followed up with customer accounts to resolve unpaid or past due accounts.
SALES CONSULTANT
Talksure
Umhlanga
01.2016 - 12.2017
- Market motor warranty to customers with expired warranties.
- Processed client purchases and ensured timely recording in trackers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Developed strategies to improve customer service performance.
Education
Bachelor of Science - Counseling Psychology
Brigham Young University
Idaho, Utah02.2024
Associate of Applied Science - Teaching French As A Second Or Foreign Language
Brigham Young University
Idaho, Utah01-2024
Certificate - Social Media Marketing
Brigham Young University
Idaho, Utah12.2022
Associate of Applied Science - Financial Acc 201, Math 108X, Marketing Management, Social Media Marketing Certificate, TESOL CERTIFICATE, Marriage and Family Relations
BYU - IDAHO
Idaho, Utah01.2020
Business Studies - Accounting, Small Business Management, Economics, English, Afrikaans, Computers
Ethekweni FET College
Durban, South Africa01-2004
High School Diploma -
Ethekwini College
Durban, South Africa01-2003
Skills
- Customer service
- Facilitator
- Management
- Client relations and management
- Customer retention
- Data analysis
- Conflict resolution
- CRM software proficiency
Personal Information
Driving License: B
Languages
IsiZulu
First Language
English
Advanced (C1)
C1
Certification
- TESOL
- Social Media Marketing
- EF SET
Accomplishments
- South African Coaching Colours for Majorettes with the SAMCA Association
Affiliations
- Sports Coach - Majorettes coach
References
References available upon request.
Timeline
International Student Mentor
Brigham Young University
01.2022 - 01.2025
SENIOR ADMINISTRATOR
M.G.I.F.E
01.2017 - 12.2019
SALES CONSULTANT
Talksure
01.2016 - 12.2017
Bachelor of Science - Counseling Psychology
Brigham Young University
Associate of Applied Science - Teaching French As A Second Or Foreign Language
Brigham Young University
Certificate - Social Media Marketing
Brigham Young University
Associate of Applied Science - Financial Acc 201, Math 108X, Marketing Management, Social Media Marketing Certificate, TESOL CERTIFICATE, Marriage and Family Relations
BYU - IDAHO
Business Studies - Accounting, Small Business Management, Economics, English, Afrikaans, Computers
Ethekweni FET College
High School Diploma -
Ethekwini College
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