Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sindisiwe Junerose Ngcobo

Customer Service
Durban

Summary

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Overview

15
15
years of professional experience
5
5
Certifications

Work History

Customer Service Agent

Concentrix
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Educated customers about billing, payment processing and support policies and procedures.

Cleaning Crew Supervisor

Mpambanyoni
06.2022 - 08.2023
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.

Facilitator

Field Band Foundation
01.2019 - 09.2020
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Identified areas in need of improvement and implemented solutions.
  • Coordinated with multiple stakeholders to align on objectives and outcomes for large-scale facilitation projects.
  • Strengthened community relations by organizing events that brought together diverse groups for dialogue and learning.

Project Officer

Field Band Foundation
03.2016 - 10.2019
  • Developed and monitored project schedules, budgets and objectives
  • Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
  • Partnered with project team members to identify and quickly address problems.
  • Mentored junior team members to enhance their skills development and overall performance within the organization.
  • Developed and deepened relationships with key stakeholders.
  • Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
  • Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.

Band Coordinator

Field Band Foundation
01.2013 - 02.2016
  • Promoted a positive environment that encouraged creativity among band members through open communication channels and constructive feedback mechanisms.
  • Managed relationships with external partners such as sound engineers and promoters for seamless event execution.
  • Implemented a system to track individual member progress in order to provide targeted feedback on areas needing improvement.
  • Managed financial matters for the band, maintaining accurate records and ensuring timely payments for gigs and equipment purchases.
  • Negotiated contracts with booking agents, securing favorable terms for performances and engagements.
  • Handled all aspects of tour planning, including scheduling performances, arranging transportation, and coordinating accommodations.
  • Enhanced band performance by implementing effective practice schedules and routines.
  • Organized community outreach efforts involving collaborative performances or educational initiatives increasing visibility in local markets.

Marketing Promoter

Ushaka Marine World
06.2010 - 01.2014
  • Established partnerships with local businesses for co-promotions that benefited both parties in terms of increased exposure and sales opportunities.
  • Enhanced customer engagement through interactive product demonstrations and presentations.
  • Analyzed market trends and competitor strategies, adjusting promotional activities accordingly for optimal results.
  • Coordinated cross-functional teams in marketing projects from conception to completion, ensuring cohesive execution of objectives.
  • Increased lead generation through social media advertising and email marketing campaigns.
  • Exceeded sales targets through targeted marketing efforts, focused on maximizing customer conversions from initial interest to purchase completion.

Education

Bachelor of Science - Humanities

University of KwaZulu Natal
Durban, South Africa
04.2001 -

Skills

Customer service

Certification

Problem solving

References

Name : Saihil Harisempard
Position : Team Leader
Company : Concentrix
Contact : 065 142 8759


Name : Peter Aaron
Position : Senior Operations Manager
Company : Field Band Foundation
Contact : 083 500 9781


Name : Thandokuhle Buthelezi
Position : Bank Secretary
Company : ABSA
Contact : 065 853 3784

Timeline

Customer Service Agent

Concentrix
09.2023 - Current

Cleaning Crew Supervisor

Mpambanyoni
06.2022 - 08.2023

Personal Productivity

09-2019

Influencing Others

08-2019

Communication

07-2019

Problem solving

06-2019

Facilitator

Field Band Foundation
01.2019 - 09.2020

Project Officer

Field Band Foundation
03.2016 - 10.2019

FK Norway Certificate in Fostering Leadership for global justice, Creating change on the ground and in our minds

08-2014

Band Coordinator

Field Band Foundation
01.2013 - 02.2016

Marketing Promoter

Ushaka Marine World
06.2010 - 01.2014

Bachelor of Science - Humanities

University of KwaZulu Natal
04.2001 -

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