Sindisiwe Promise Miya

High-achieving Reservations Manager effective in analyzing relevant information to change sales and booking strategies. Adept in forecasting revenue streams and maintaining the [Name] reservation system. Proficient in utilizing all available resources to achieve occupancy goals.

• Operating switchboard, taking messages
• Checking in and out GUESTS
• Making reservations
• Merging GUESTS profiles
• Yield Management
• Emailing/Faxing confirmation letters and allocating deposits prior arrival
• Liaising with maintenance and housekeeping
• Banking and ordering of change and stock
• Managing E-Res bookings
• Administration of all records and correspondence relating to enquiries and bookings
• Night Auditing shift
• Direct Billing Accounts
• Managing house accounts
• Liaising with the chef with menu rearrangements

• Title: Miss
• Date of Birth: 04/23/86
• Nationality: South African
• Driving License: Code 10

• Yield management
• Making Reservations, allocating rooms
• Sending History and Forecast Reports
• Confirming provisional bookings, obtaining signed contracts and deposits
• Administration of all records and correspondence relating to enquiries and booking
• Managing E-Res bookings
• Merging GUESTS profiles
• Banking and allocating deposits prior arrival
• Shift Roaster
• Managing Forecast for Banqueting and coordinating functions
• Managing house accounts including 'O' Status
• Managing contract and negotiated rate with different companies
• Making sure that the Front Office runs smoothly at the absence of FOM
• Site inspections, sales calls Managing and overseeing daily operation of banqueting department.
• Quotations and Invoices
• Compiling daily reports
• Calculating of prices in line with competitors properties to ensure the profit margin
• Ensuring itinerary of function is to run the function.