SINDISIWE MLANDU
Johannesburg
Summary
Experienced Technical Support Specialist with a demonstrated history of resolving technical issues and enhancing customer satisfaction at Acer. Proven track record in customer service roles at Startek, Conduent, Webhelp SA, and WNS/Fusion Outsourcing Services, adept at handling high-volume calls and troubleshooting network-related queries. Skilled in customer service, telephone etiquette, computer literacy, networking, and problem-solving. Strong analytical skills and ability to work under pressure with a commitment to excellence. Career goal includes leveraging extensive experience to drive customer satisfaction and operational efficiency in a dynamic technical support environment.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Technical Support Specialist
Acer
Sunninghill
05.2022 - 06.2025
- Assisting UK clients with technical queries and troubleshooting defects, arranging collection for faulty units, and placing orders.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Maintained detailed records of customer interactions, technical issues, and resolutions in the support database for future reference.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Customer Service Advisor
Startek
Sunninghill
01.2018 - 01.2021
- Taking inbound calls for a UK based company Premium Credit assisting with taking payments
- Updating personal data and handling complaints
Customer Service Consultant
Conduent
Sandton
02.2017 - 12.2017
- Taking inbound calls for an American company assisting Cricket Network customers with making payments and network related queries
- Handled high call volumes while maintaining a courteous and professional demeanor.
Senior Call Centre Advisor
Webhelp SA
01.2015 - 01.2017
- Taking inbound calls for UK based companies Vodafone and Shop Direct
- At Vodafone I was assisting with network related queries and troubleshooting network issues
- At Shop Direct I was tracing online orders and taking payments for online orders
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Call Centre Consultant
WNS/ Fusion Outsourcing Services
10.2013 - 12.2014
- Taking inbound calls from Vodacom contract and prepaid customers assisting with taking payments
- Troubleshooting network related queries
- Carried out data analysis and assessment and presented results to management.
Education
Computer -
Bitline Computer Centre
Durban 04.2001 - 01.2010
Grade12 - Matric
Mziwamandla High School
Skills
Customer Service
Telephone Etiquette
Computer Literacy
Troubleshooting
Data Capturing
Inbound & Outbound Call Centre
Decision making
Fast Learner
Team building
Communication skills
Problem Solving
Self-management
Teamwork and leadership
Integrity and hard worker
Commitment and enthusiasm
Ability to work under pressure
Attributes
- Decision making
- Fast Learner
- Team building
- Communication skills
- Problem Solving
- Teamwork and leadership
- Integrity and hard worker
- Commitment and enthusiasm
- Ability to work under pressure
References
- Mbeko Soga, Manager, Acer 07961533791, 0684587587
- Abulele Zokwe, Manager, Startek, 064 533 3960
- Thabang Sedibe, Team Leader, Webhelp SA, 0872852337, 0728783266
- Chandre Blanche, Team Leader, WNS/ Fusion Outsourcing Services, 082 992 3242
- Lizelle Libner, Manager, WNS/ Fusion Outsourcing Services, 021 819 6233
Availability
Immediately
Personal Information
- Health Status: Excellent
- Date of birth: 1991-03-21
- Gender: Female
- Nationality: South African
Timeline
Technical Support Specialist
Acer
05.2022 - 06.2025
Customer Service Advisor
Startek
01.2018 - 01.2021
Customer Service Consultant
Conduent
02.2017 - 12.2017
Senior Call Centre Advisor
Webhelp SA
01.2015 - 01.2017
Call Centre Consultant
WNS/ Fusion Outsourcing Services
10.2013 - 12.2014
Computer -
Bitline Computer Centre
04.2001 - 01.2010
Grade12 - Matric
Mziwamandla High School
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