Sindisiwe Mbongwe
Kloof
Summary
Governance, Compliance, and Reporting Professional experienced in Board administration, Financial support, Communications, and Gaming Regulation. Delivered structured meeting support, accurate documentation, and stakeholder engagement, enhancing decision-making and risk-aware reporting. Specialised in Technical formation of Gaming Industry amid advancements and online offerings.
Overview
3
3
Languages
25
25
years of professional experience
Work History
Gaming Inspector
KZN Economic Regulatory Authority
05.2013 - Current
- Conducted inspections and certifications using checklists to ensure compliance with gaming industry rules and regulations.
- Certify gaming premises additions and test gaming equipment per approved provincial standards.
- Plan and execute certifications for projects, special systems, and technical engagements.
- Verify implementation of approved change requests within the Casino, LPM and Bingo Environment.
- Evaluate and conduct all monitoring and control system upgrade tests following approved procedure.
- Confirm implemented change requests, software updates which are approved by Delegations/ Ad hoc Committees during inspections.
- Investigated public and patron complaints against licence holders and authorities to uphold regulatory standards and address concerns.
- Mitigate and resolve disputes by facilitating interviews with relevant parties.
- Compile inspection reports detailing findings, comments, and recommendations for senior review to inform decision-making.
- Draft letters and reports of findings and follow-up letters for licensee reviews.
- Engagement with Stakeholders, management and all relevant parties to finalise the project.
- Participated in section 87 hearings to provide evidence and insights. and provided evidence as necessary.
- Compile monthly tax, expenditure, footfall and incident statistics for the gaming control unit as well as the Board.
- Maintain and keep backup information of all documentation appropriately for audits.
- Oversaw subsistence and travel expense schedule in compliance with policy guidelines. within policy and account requirements.
- Plan, Communicate and execute all tasks allocated to ensure deadlines are met.
- Establish and outline the Objective and mission of the project/ certification in accordance with the unit's Strategic Plan.
Executive assistant to the Chief Financial Officer
KZN GAMING & BETTING BOARD
04.2012 - 04.2013
- Provided executive assistance to Chief Finance Officer and Finance Manager daily.
- Coordinated documents for the CFO to present and approve with integrity and confidentiality.
- Prepared monthly finance meeting packs, agendas, and minutes for Board review and decision-making.
- Assisted in the compilation and distribution of Financial statements and finance spreadsheets for the Organisation.
- Tracked and actioned invoices and contracts forwarded to the CFO in compliance with PFMA.
- Attended finance committee, bid adjudication, bid specification, and audit committee meetings.
- Managed cost recovery processes, ensuring adherence to financial regulations and minimising compliance risks.
- Coordinated stakeholder liaison with KZN Provincial Treasury, Premier Office, and Auditor General to facilitate effective communication and collaboration.
- Updated CFO and Finance Manager diaries with weekly and monthly plan changes.
- Recorded and maintained/ redirected incoming correspondence, financial statements / submissions to relevant departments.
- Maintained up-to-date Board and Finance Division Strategic Plans/Objectives/Policies and Procedural Records.
- Maintained a quotation, invoice, and payment turnaround database for reporting.
- Maintained submissions and database for KZN Gaming and Betting Board procurement.
Board Secretary
KZN Gaming & Betting Board
06.2007 - 03.2012
- Ensured adherence to Board member declarations and complex governance and legal requirements, maintaining compliance and integrity.
- Coordinated meetings for nine KZN gaming and betting board members, facilitating effective governance and decision-making.
- Compiled agendas, wrote reports, and took meeting minutes accurately.
- Managed document storage, ensuring Board Resolutions are saved correctly and without errors.
- Communicated board resolutions clearly for stakeholder execution.
- Arranged board induction workshops, strategic planning sessions and scheduled all meetings for mandated activities.
- Served each relevant committee by recording minute resolutions and maintaining records.
- Formulated an Integrated framework that synchronises the organisation's strategy, operations, and regulatory adherence to reliably achieve objectives and act with integrity
- Distilled complex data into concise status reports, highlighting overall risk ratings and critical items for board decision-making.
- Prepared outstanding/pending matters and maintained communication with relevant management /accountable departments.
- Ensuring all Board Member's individual requirements are catered for e.g. travels, s&t claims, meeting packs, dietary etc.
- Administered processing of meeting allowances for board and committee members to ensure timely payments. for board and committee members accordance with the approved policies.
- Maintained a register of board resolutions for tracking.
Communications Intern
Office of the MEC for Finance and Economic Development
04.2005 - 05.2007
- Drafted press releases, brochures, and internal newsletters to effectively communicate MEC initiatives.
- Monitored media and liaised with outlets to enhance visibility during MEC events.
- Organised MEC campaigns targeting business people and provincial stakeholders to foster engagement and collaboration.
- Research speech topics and prepare briefs for the MEC.
- Capture event photographs and compile visual records for office use.
- Recorded detailed minutes of meetings to ensure accurate documentation of discussions and decisions., manage attendance registers, and verify completion of entries.
- Deliver responsive internal support to ministry and Treasury staff.
Guest Relations Officer
Blue Marlin Hotel
07.2004 - 03.2005
- Check guests in and out of the hotel efficiently.
- Processed booking reservations and confirmed arrival details, ensuring seamless guest experiences.
- Conducted facility surveys to gather guest feedback and presented findings to management promptly.
- Prepare timeshare bills and balance levy payments received and outstanding.
Assistant Communications Intern (In service training)
Bhekithemba SAPS Station
01.2002 - 01.2004
- Managed public complaints through advising on certifications, counselling, and providing directions, enhancing community engagement.
- Supported event preparation between the police station and communities across local areas.
- Coordinated police station and police academy events at regional level.
- Attended community and public relations meetings with police academy staff.
- Organised meeting venues to facilitate stronger relationships between the police station and the public.
- Streamlined administrative tasks to maintain efficient daily operations in the office. to keep day-to-day work running smoothly.
Education
Bachelor of Business Administration - Post Graduate Diploma: Business Management
MANCOSA
Durban, KZN01-2019
B-TECH - Public Relations Management
Durban University of Technology
Durban, KZN01-2010
ND - Public Relations Management
Durban University of Technology
Durban, KZN01-2005
NVQ Level 1 - HIGH SCHOOL EDUCATION
Umlazi Com-Tech High School
Durban, KZN01-1998
Skills
- Analytical leadership
- Risk assessment
- Policy improvement
- Regulatory compliance
- Stakeholder engagement
- Report writing
- Compliance Management
- Data governance
- Change leadership
HIGH SCHOOL EDUCATION
IsiZulu 1st language
English 2nd language
Afrikaans 2nd language
REFERRENCES:
- Vishal, Ramdas, Chief Finance Officer, 033 - 345 2714, KZN Gaming & Betting Board
- Nompumelelo, Maduna, Senior Compliance Officer, 033 - 897 0124, KZN Gaming & Betting Board
- Innocent, Mncube Gaming Audit Manager, 033 - 3452714, KZN Gaming & Betting Board
TRAINING RECEIVED
- Highest Standard of Integrity
- Report writing
- Time management
- Communication skills
- Business Writing
- Protection of Public Information
- Independence and Ethical Conduct
Timeline
Gaming Inspector
KZN Economic Regulatory Authority
05.2013 - Current
Executive assistant to the Chief Financial Officer
KZN GAMING & BETTING BOARD
04.2012 - 04.2013
Board Secretary
KZN Gaming & Betting Board
06.2007 - 03.2012
Communications Intern
Office of the MEC for Finance and Economic Development
04.2005 - 05.2007
Guest Relations Officer
Blue Marlin Hotel
07.2004 - 03.2005
Assistant Communications Intern (In service training)
Bhekithemba SAPS Station
01.2002 - 01.2004
Bachelor of Business Administration - Post Graduate Diploma: Business Management
MANCOSA
B-TECH - Public Relations Management
Durban University of Technology
ND - Public Relations Management
Durban University of Technology
NVQ Level 1 - HIGH SCHOOL EDUCATION
Umlazi Com-Tech High School