Sindisiwe Kunene
Ecommerce Administration Controller
Katlehong,GP
Summary
Ecommerce Administration Controller at Game Carnival Mall with proven adaptability and strong communication skills. Successfully coordinated order fulfillment and logistics, enhancing customer satisfaction. Recognized for improving operational efficiency and fostering teamwork, while proficiently managing clerical tasks and reporting. Committed to delivering exceptional service and driving sales growth.
Overview
20
20
years of professional experience
Work History
Ecommerce Administration Controller
Game Carnival Mall
Brakpan
11.2024 - Current
- In-charge of online order fulfillment; involves physical picking, packing and quality control
- Coordinate order processing, delivery and returns of customer's order across ecommerce platforms
- Responsible for scheduling of delivery/pickups with 3th party delivery vendors
- Attend to customer's enquiries and administrative matters
- Coordinate with logistics to ensure deliveries are on time
- Managing daily clerical tasks, scheduling, corresponding, answering phones, preparing reports, maintaining filling systems and providing general support to staff and management.
Cell Phone Sales Associate
Massmart Holdings
Alberton
10.2014 - 10.2024
- Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
- Enhanced the overall shopping experience through a welcoming store environment, attentive service, and expert guidance on product selection.
- Built strong relationships with customers, resulting in repeat business and positive referrals.
- Boosted overall sales results by effectively cross-selling related products and services, such as accessories, insurance plans, or extended warranties,
- Using the stock management system to log, check , locate and move stock both in and out of the store
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Salesperson
Massmart Holdings
Sandton
02.2011 - 08.2014
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Manager
Funky Fish Fashion
Boksburg
06.2008 - 07.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Housekeeping Room Attendant
Emperors Palace
Kempton Park
04.2006 - 05.2008
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Education
High School Diploma -
Penego Secondary Schoo;
Katlehong, South Africa 04.2001 -
Skills
Proficiency in Microsoft office
Adaptability and Flexibility
Good communication skills
Teamwork and Interpersonal skills
Management skills
Timeline
Ecommerce Administration Controller
Game Carnival Mall
11.2024 - Current
Cell Phone Sales Associate
Massmart Holdings
10.2014 - 10.2024
Salesperson
Massmart Holdings
02.2011 - 08.2014
Assistant Manager
Funky Fish Fashion
06.2008 - 07.2010
Housekeeping Room Attendant
Emperors Palace
04.2006 - 05.2008
High School Diploma -
Penego Secondary Schoo;
04.2001 -