Excellent verbal and written communication
SINDIDIWE HLANGU
CUSTOMER SERVICE REPRESANTATIVE
Durban
Summary
An experience customer service and technical support professional with over 3 years of delivering high quality assistance. Proficient in trouble shooting technical issues, guiding users through solutions, and resolving complex customer queries efficiently. Skilled in using CRM systems, remote desktop software, and communication tools. Excellent problem-solving abilities, with a strong focus on customer satisfaction and retention. Adapt at managing high call volumes and multi-tasking in a fast-paced environment. Proficient in delivering prompt and accurate customer assistance via live chat platforms.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent, Technical Support
Merchants Dimensions Data
Durban,
09.2018 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Call centre Agent
Debt-In
06.2017 - 12.2017
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Call Centre Agent
Blake And Associates
02.2014 - 02.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Matriculated - COMMERCE
COMPREHENSIVE HIGH SCHOOL
01.2011 - 12.2011
Skills
Active listening and empathy
Ability to work under pressure
Conflict resolution de-escalation
Troubleshooting and diagnosing hardware/software issues
Remote desktop support tools
CRM systems
Knowledge of network protocols and configurations
Customer Service
Information Verification
Empathetic and genuine
Case Management
Complaint Handling
Call Control
Outstanding communication skills
Timeline
Customer Service Agent, Technical Support
Merchants Dimensions Data
09.2018 - 12.2023
Call centre Agent
Debt-In
06.2017 - 12.2017
Call Centre Agent
Blake And Associates
02.2014 - 02.2017
Matriculated - COMMERCE
COMPREHENSIVE HIGH SCHOOL
01.2011 - 12.2011
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