Sindisiwe Dhlamini

• Benefit Confirmations
• Inverting and resolving
• Provider claim queries
• Assisting Team Leader with escalations
• Investigating and resolving
• Email queries
• Reversing and reprocessing of claims
• Recapturing incorrectly processed claims

SECOND IN CHARGE/ ACTING TEAM LEADER:

• Handled escalated calls from irate customers or scheme members
• Investigate further on complex queries and revert back to the customer
• Build rapport with all customers.
• Identify gaps in the business that would improve on average call handling time effectively.
• Mentor junior team members by upskilling them according to their needs.
• Conduct necessary training for staff/ team members.
• Ensuring that the team is ready to start working on time and that all team members understand what is required during shift.

Reasons for leaving: I resigned to launch my own business.

• Working On Voice of the customer call backs
• Investigating and resolving
• Escalated queries
• Responding to emails queries
• Assisting with late estates

Reasons for leaving: Resigned to join a family business

• Logging customer queries on the NOC System
• Advising members on the product
• Following-up on referred Queries

Reasons for leaving: To explore and learn more about the industry at general, particularly back-office administration.

• Logging customer queries on NOC System
• Advising members on the product
• Following-up on referred Queries
• Giving feedback to members on resolved queries

Reason for leaving: Medshield moved as a business to another administrator, contract ended.

• Assisting accountants on capturing customer invoices
• Capturing the cashbook
• Accounts Reconciliations
• Basic admin

Reasons for leaving: Switched to pursue a position in the call centre environment within the medical aid industry.

• Answering Incoming calls from clients
• Logging IT calls and refer to relevant technicians

Reasons for leaving: Moved to a different role

• Assistant incoming customer on new application
• Capturing customer on the system
• Working on emailed queries

Reasons for leaving: Contract ended

• Responsible for checking all customer payments
• Prepare cut offs for none payers
• Allocate payments received

Reasons for leaving: Business moved me to a different department