Sindisiwe Caluza
Import Customer Service Coordinator
Durban
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am self motivated and love challenge as i believe you nevervknow whatbyou can achieve until you try. For me ,the sky is not the limit,it only the beginning.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader Imports
Diamond Shipping Services
Durban
06.2018 - 06.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operations Assistant
MOL South Africa
Durban
12.2005 - 11.2016
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
Imports Documentation
MOL South Africa (Pry) Ltd
Durban
12.2005 - 11.2016
- check redirections prior to container list preparation
- Compile imports container and transshipment list for Transnet port terminal
- Ensure stow positions reflect on the list
- Note all special cargo ( Haz,reefer and OOG )
- Ensure transshipment vessels are nominated at terminal prior to allocation
- Submit manifest and cargo dues to port authorities
- Submit acquittal to port authorities 30 days from Eta
Customer Service Coordinator
MOL South Africa
Durban
12.2005 - 11.2016
- Monitor vessel schedule for arrivals
- Check SOB request and arrange for ANF's and invoices to clients
- Ensure payment and clearance documents are in order prior to release to client.
- Check correction advise daily for amendments in freight and customer details
- Action correction advise(Manifest corrector) for redirection request
- Ensure container release is allocated to the right transporter details
- Update clients on vessel operation prior to passing occasions
- Process purchase and transport orders
- Book longstays for state warehouse
- Report weekly on debtors and ensure payment is collected
- Track and recover demurrage
Imports Over-border Co-ordinator
MOL South Africa (Pry)Ltd
Durban
12.2005 - 11.2016
- Forward pre-advise,container manifest and arrival notice to agents at various over border destinations
- Establish whether shipments are prepaid or collect and generate invoivesto relevant agents.
- Liase with service providers to aid in the passing of container terminal order.
- Daily update with hauliers to ensure promt delivery at destination
- Process transport orders to speed invoicing
Purevcar Carrier - Import Documentation
MOL ACE (PTY)LTD
Durban
12.2005 - 11.2016
- Coordinate import manifest
- Monitor transshipments and cargo dues
- Ensure overborder and local clients are notified of vessel arrival and distribute notification.
- Compile discharge list for ship planners
- Monitor uncleared cargo and reconcile vessel once discharge is complete.
Pure Car Carrier - Imports Customer Service Coordi
MOL ACE (PTY)LTD
DURBAN
12.2005 - 11.2016
- Update clients on vessel arrival
- Confirm freight terms and release instructios from load port
- Releases are issued on presentation of required documents
- Monitor uncleared shipments and notify clients and POL
- place liens on shipment for movement to state warehouse
- Ensure manifest correctors are adhered to
- Request port authority and terminal invoices timeously and reconcile in accordance to vol per vessel and authorize for payment.
- Process all related claims
- Ensure transshipment and shipping instructions are processed and forwarded to on carrying line and ops team.
- Monitor vessel ETD and request SOB for discharge port
- Ensure bills from carrying lines are proof read and approved
- Record final discharge summary and submit weekly vessels schedule to OEM.
Pure Car Carrier- Export Customer Service Coordinator
MOL ACE (PTY) LTD
DURBAN
12.2005 - 11.2016
- Capture bookings and email confirmation to clients
- Create draft bills upon confirmation of shipping instruction
- Distribute final booking reports to cargo superintendent for terminal pre- plan meeting
- Monitor cargo delivery to car terminal ans compile final booking and freight report.
- Bills of laying to be made available to clients
- Distribute manifest,SOB and discharge report to local authorities
- Complete transshipment roll over and transfer booking ownership to discharge port
- Process cargo dues for transshipment cargo and dock lock vessel.
Imports Documentation Executive
Diamond Shipping Services(PTY)LTD
DURBAN
06.2018 - 06.2023
- Effective,accurate and timeouts processing of imports shipments
- Monitoring and coordinating rail shipments,customs stop,overstay and redirections
- Ensure manifest correctionsare adhered to
- Monitor uncleared corners at terminal and depot
- Register uncleared shipments with state warehouse
- Counter check vendor invoices and process timeously
- Capture imports manifest and download via EDI
- submit manifest to port authorities
- Process imports Documentation nationally and advise branches
- Prepare all necessary reports
Education
1Year National Certificate In Shipping Practice - Shipping Practice
S.A Maritime And Transport College
Durban 03.2005 - 03.2006
Skills
10 Experience in the shipping industry I am exceptionally well groomed,highly intelligent,confident and an excellent communicator
undefinedAccomplishments
- Supervised team of 8 staff members.
- Documented and resolved issues faced with challenges during pandemic
- Received best customer service appreciation from customers
Affiliations
1Year National Certificate in shipping practice.
Certificate of Honor.
Certificate of excellence.
Imports team leader
Timeline
Team Leader Imports
Diamond Shipping Services
06.2018 - 06.2023
Imports Documentation Executive
Diamond Shipping Services(PTY)LTD
06.2018 - 06.2023
Operations Assistant
MOL South Africa
12.2005 - 11.2016
Imports Documentation
MOL South Africa (Pry) Ltd
12.2005 - 11.2016
Customer Service Coordinator
MOL South Africa
12.2005 - 11.2016
Imports Over-border Co-ordinator
MOL South Africa (Pry)Ltd
12.2005 - 11.2016
Purevcar Carrier - Import Documentation
MOL ACE (PTY)LTD
12.2005 - 11.2016
Pure Car Carrier - Imports Customer Service Coordi
MOL ACE (PTY)LTD
12.2005 - 11.2016
Pure Car Carrier- Export Customer Service Coordinator
MOL ACE (PTY) LTD
12.2005 - 11.2016
1Year National Certificate In Shipping Practice - Shipping Practice
S.A Maritime And Transport College
03.2005 - 03.2006
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