Microsoft word, Excell
Sindisane Sithole
Train Station Manager
Soweto,Gauteng
Summary
Industrious Station Manager with 7 years of experience monitoring station operations, commuter and customer management, and revenue management. Versatile and creative professional certified in Human resources, Operations management and customer service management. Detail-oriented individual skillful in delegating and prioritizing tasks to maintain effectiveness. Hardworking Customer Service Manager versed in customer management, risk, challenges and stakeholder management requirements in customer services. Offering years of progressive experience as well as expertise in managing programs and building successful teams focused on creating high-quality work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
6
6
Certificates
7
7
Languages
Work History
Station Manager
Prasa Metrorail
07.2016 - Current
- My role is diverse, involving Opex and Capex budget management, staff management, train management and customer support management.
- Coordinated special events at the station location to increase brand visibility in the local community.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Prepared comprehensive reports outlining work history documentation that provided valuable insights into operational performance metrics.
- Implemented preventative maintenance programs for equipment to reduce downtime and ensure reliability during peak hours of operation.
- Leveraged data analytics tools to track sales trends, forecast demand patterns, and make informed decisions about product offerings at the station level.
- Management of overtime, leave and absenteeism other company allowances as per company policies
- Implementation of policy changes and human capital management
- Generation of sales reports, weekly station reports as well as dealing with audit findings
- Interact with customers both internally and externally
- Stakeholders engagement with all security agencies including the SAPS, private security and our internal security.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Reduced operating costs through effective budgeting and expense management.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Customer service coordinator
Prasa Metrorail
03.2006 - 01.2016
- My role included liaison with all departments involved in the execution of train movements on behalf of the customer service department
- I would mitigate on behalf of passengers to reduce waiting times for trains or avoid cancellation of train
- Planning of train faults repairs, line maintenance as well as special train requests
- Train scheduling and new train timetables were dealt with via our office and I would engage both internal and external stakeholders on the changes to our train service
- I would engage bus companies on behalf of Prasa/Metrorail as and when needed to run when we have train service disruption
- I would then ensure that payment is processed for the bus companies
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Senior Administration official
01.2003 - 01.2006
- I was responsible for the management of a fleet of vehicles in the train operations department consisting of 7 depots with an average of 9 vehicles per depot
- I would receive request for new long/short term lease and will motivate to finance manager for approval
- I will then forward the requests to leasing companies and receive the vehicles the distribute them to depots
- Compile monthly usage reports for submission to finance manager
- This included kilometers traveled, fuel usage/intake, car services and vehicles' wear and tear state
- During my time I reduced fuel and wear n tear expenditure by more than half
- I created a vehicle policy for our department which was later adopted for the company.
Picker/Packer
Transnet Enterprises
01.1997 - 01.2000
- I worked as picker/packer in the distribution unit at Transnet uniform warehouse (Promat) using SAP material management
- Replenish empty bins with required stock using scan n pack programs from SAP
- My responsibilities included but not limited to order verification, container requests, receiving and dispatch of goods and housekeeping
- I supervised at least 15 casual workers and 5 permanent employees.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
Education
Operations Management Diploma - Operations Management
Allison
05.2023 - Current
HRM Diploma - HRM
Allenby/Damelin College
Johannesburg, South Africa 02.1998 - 03.1999
ICDL Diploma - Excel And Microsoft Word
Transnet School of Excellence
Johanesburg 07.1999 - 10.1999
Matric - High School
Sidlamakhosi High School
Bushbuckridge South Africa 01.1991 - 11.1991
Supervisor and Management certificate - Management
Congruency College
Johannesburg 03.2018 - 04.2018
Skills
Vendor Relationship Management
Profile
Sindisane Sithole, 2015 Kaoko Tree Street, Protea Glen Ext 2, Soweto, 1819, 0822233745, sindisane12@gmail.com
Certification
LinkedIn Learning certificate in Critical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
LinkedIn Learning certificate in Critical thinking
01-2024
Operations Management Diploma - Operations Management
Allison
05.2023 - Current
Supervisor and Management certificate - Management
Congruency College
03.2018 - 04.2018
Station Manager
Prasa Metrorail
07.2016 - Current
Customer service coordinator
Prasa Metrorail
03.2006 - 01.2016
Senior Administration official
01.2003 - 01.2006
ICDL Diploma - Excel And Microsoft Word
Transnet School of Excellence
07.1999 - 10.1999
HRM Diploma - HRM
Allenby/Damelin College
02.1998 - 03.1999
Picker/Packer
Transnet Enterprises
01.1997 - 01.2000
Matric - High School
Sidlamakhosi High School
01.1991 - 11.1991
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