Sindile m. Tshoko

Developed strategic telesales initiatives through effective cold calling techniques.
Facilitated customer engagement to enhance product understanding and drive sales growth.
Optimised outreach processes to improve lead conversion rates and customer satisfaction.

Executed telemarketing campaigns for leading brands in the short and long term insurance industry in South Africa .ie

• Short term insurance, (Leading Brands ie Miway , Izwyze , Budget Insurance, Auto & General, First For Women Insurance, Dial Direct, Prime SA & King Price insurance)
• Long Term Insurance (Clientele Funeral Plan and Clientele Legal Assist Plan)
• Car Trackings Brands ( Cartrack , Fidelilty & Tracker Connect)

Oversaw a pipeline of callbacks to ensure timely communication with potential clients

• Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine their needs and requirements.
• Developed and implemented effective lead generation strategies to maximise business opportunities.

• Facilitated full 360 TES recruitment cycle, managing candidate sourcing, interviewing, and placement processes
• Engaged clients through site visits to collaboratively develop detailed job specifications
• Collaborated with leading FMCG brands (Freddy Hirsch, Woolworths Henties, The Beverage Company) to understand recruitment needs and enhance partnership relations
• Scanned and filed employee contracts, documentation and other records.
• Create Job Specifications
• Posted job advertisements on various job boards to attract applicants.
• Conduct Interviews and facilitate assessments to be written by candidates
• Screen CVs and Shortlist Candidates
• Continuous engangement with candidates throughout process
• Invite Candidates for Contract Signing
• Conduct Onboarding sessions with succesfull Candidates
• Managing the telephone at reception area
• Handled sensitive information with discretion, building trust with clients and candidates alike.

• Managing Bulk Recruitment for various projects/clients
• Filling both Temporary Employment and Full-time Employment roles
• Responsible for Recruitment for two Branches ( Montague Gardens & Epping Branch)
• Conduct full 360 recruitment cycle
• Client engagement/site visits to create Job Specifications ( clients incl. Astron Energy , Tsebo Group, Freddy Hirsch, etc)
• Spearheaded recruitment campaigns, identifying and attracting top talent through diverse channels to meet client needs.

• Identifying potential candidates to fullfill client requirements within specialed fields
• Utilizing extensive and innovative client and candidate attraction strategies
• Source potential candidates according to job specs utilizing vaious job boards ( ie Linkedin , Pnet, Indeed, etc)
• Working on internal ATS system to manage candidate pipeline
• Conduct interviews
• Conducting reference checks and shorlisting
• Manage the Job offer/negotiation procedure between client and candidate

• Full Responsibility of managing a group of 15 Call Centre Agents
• Coduct call assesments
• Initiate IR processes on behalf of business when neccessary as dissaplinary code of conduct
• Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
• Facilitated weekly team meetings to discuss progress, address challenges, and set actionable goals for upcoming projects.
• Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
• Led a team of 15, fostering a cohesive and productive work environment through effective communication and leadership skills.
• Collaborated with HR to manage recruitment, selection, and onboarding processes, building a high-performing team.
• Prepared and presented reports to senior management, offering insights and recommendations for strategic decision-making.

• Reported to senior management on team performance, challenges, and strategic opportunities.
• Gave clear staff instruction to achieve production output.
• Developed training programmes tailored to team needs, significantly enhancing skill levels across the board.
• Led weekly team meetings to discuss progress, address issues, and plan future strategies.
• Rensposible for a Business Unit Budget of 5.5mil
• Managed a team of 15 direct reports, driving performance through regular coaching and feedback sessions.
• Oversaw daily operations, allocating resources efficiently to meet project deadlines and budgets.
• Logged daily manufacturing activities and prepared reports for management.
• Partnered with management to prepare for upcoming production activities with adequate staffing and resources.

• Managed a team of 15 customer service consultants to ensure exceptional customer experiences and foster team development.
• Manage performance based on key KPI metrics (AHT, ACW, etc)
• Handle client escalation and de-escalate disputes to resolve client queries
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Prepared range of written communications, documents and reports.
• Developed team communications and information for meetings.

• Manage a Team of Customer Service Agents for US leading cellar network (T-Mobile)
• Conduct weekly coaching sessions and performance improvement plans for all 15 agents weekly
• Conduct call assessments for all agents weekly
• Facilitated open communication within the team, encouraging feedback and collaborative problem-solving.
• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Initiated and managed weekly meetings to discuss progress, address challenges, and strategise future actions.
• Log agent attendance on Kronos to mange employee time tracking, scheduling, payroll, absence management, and digital HR files

• Selling Advertising space for the Yellow pages to Small Business Enterprises
• Achieved company targets by implementing successful sales strategies.
• Built exceptional customer satisfaction by delivering friendly service.
• Listened intently to customers to identify upselling opportunities.
• Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
• Developed engaging sales pitches to promote products and services of company.
• Participated in sales training and workshops to amplify skills and leverage productivity (mostly in Bruma, Johannesburg)

• Conducting Telesales for various Medway products and campaigns
• Connected with prospective customers via telephone or email to share available products and services.
• Achieved monthly sales targets consistently by employing persuasive selling techniques.
• Generated leads through cold calling, effectively increasing sales pipeline by 30%.
• Managed a high volume of outbound calls in a fast-paced environment, demonstrating excellent time management.
• Addressed customers with confident, clear communication style.
• Proactively cold-called clients per day, using scripts to promote products, increase sales and develop company awareness.
• Continuously monitored self-performance to identify methods of boosting sales and improve techniques.
• Addressed complex customer complaints calmly and professionally, providing valuable solutions to maintain customer loyalty.
• Selling Medway Funeral plan
• Handle general customer queries for the FEDHEALTH Medical Aid