Sindile Faith Mosieleng
Boksburg,Johannesburg
Summary
Courteous, excellent organizational skills and highly efficient with a unique understanding of the customer service industry. Highly motivated, target driven and with exceptional multi-tasking skills, Now looking forward to a making significant contribution with an ambitious Company that offers a genuine opportunity for progression.
Overview
17
17
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Customer Service Representative
Booked by Power SellingPros
08.2024 - Current
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries via telephone or email.
- Communicating with customers and clients through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out to answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Other administrative duties as needed.
- Remotely
Call Centre Retentions Agent
SANI Car Rental
06.2021 - 07.2024
- Customer Retention Calls: Contacting customers who have expressed intent to cancel their rental agreements.
- Problem Resolution: Addressing customer concerns and resolving issues to prevent cancellation.
- Offering Solutions: Providing alternative solutions or incentives to encourage customers to continue their rental services.
- Negotiation: Negotiating terms and conditions to meet both customer needs and company policies.
- Documentation: Updating customer records and documentation accurately.
- Customer Service: Providing excellent customer service to ensure customer satisfaction and loyalty.
- Reporting: Reporting customer feedback and issues to management for improvement.
Customer Service Agent
Comair Limited
06.2017 - 05.2021
- Flight Booking and Reservations: Assist customers with booking flights, making reservations, and providing information on available flights, schedules, and fares.
- Check-in and Boarding Assistance: Guide passengers through the check-in process, issue boarding passes, and provide information on boarding procedures.
- Baggage Handling: Assist customers with baggage inquiries, lost or delayed baggage issues, and coordinating baggage services as necessary.
- Customer Queries: Respond to customer inquiries regarding flight status, delays, cancellations, and general travel information via phone, email, or in person.
- Ticketing Issues: Handle ticket changes, upgrades, refunds, and other ticketing-related matters in accordance with company policies.
Customer Service Agent
Budget Rent A Car
11.2011 - 11.2016
- Reservation Assistance: Help customers make reservations for rental vehicles either over the phone, online, or in person at rental locations.
- Vehicle Pickup and Return: Facilitate the process of picking up and returning rental vehicles, ensuring smooth transitions, and addressing any customer questions or concerns.
- Customer Inquiries: Handle customer inquiries regarding rental rates, vehicle availability, rental policies, and terms and conditions.
- Problem Resolution: Address customer issues such as vehicle malfunctions, billing discrepancies, or dissatisfaction with service, and work to resolve them promptly and effectively.
- Upselling and Cross-selling: Recommend additional services or upgrades (e.g., insurance coverage, GPS navigation systems) to enhance the customer's rental experience and meet sales targets.
Customer Service Agent
1 Time Airlines
02.2009 - 10.2011
- Flight Reservations and Bookings: Assist customers in making flight reservations, providing information on flight schedules, availability, and fares.
- Check-in Assistance: Guide passengers through the check-in process, issue boarding passes, and assist with seat assignments.
- Baggage Handling: Address inquiries related to baggage allowances, lost, or delayed baggage, and coordinate with relevant departments for baggage services.
- Flight Information: Provide real-time updates on flight statuses, delays, cancellations, and alternative travel options to passengers.
- Customer Queries and Complaints: Respond to customer inquiries promptly via phone, email, or in person, and resolve complaints or issues effectively to ensure customer satisfaction.
Education
Grade R Teaching Diploma -
SANTS College
01.2023
Diploma - International Travel
Varsity College
01.2005
National Senior Certificate - undefined
Willowmoore High School
01.2004
Skills
- Communication Skills: Verbal and Non-Verbal
- Relationship Building
- Negotiation Skills
- Closing
- Follow-up
- Time Management
- Adaptability
- Empathy
- Active Listening Skills
- Patience
- Conflict Resolution
References
Dona, Govender, Supervisor, 064 757 1645, 011 230 5080, SANI Car Rental
Certification
International Travel Diploma
Timeline
Customer Service Representative
Booked by Power SellingPros
08.2024 - Current
Call Centre Retentions Agent
SANI Car Rental
06.2021 - 07.2024
Customer Service Agent
Comair Limited
06.2017 - 05.2021
Customer Service Agent
Budget Rent A Car
11.2011 - 11.2016
Customer Service Agent
1 Time Airlines
02.2009 - 10.2011
Diploma - International Travel
Varsity College
National Senior Certificate - undefined
Willowmoore High School
Grade R Teaching Diploma -
SANTS College
Similar Profiles
NOMFUNDO TRACY SITHOLENOMFUNDO TRACY SITHOLE
Customer Service Representative at Booked by Power Selling ProsCustomer Service Representative at Booked by Power Selling Pros
Jayla O'ReganJayla O'Regan
Office Assistant at Accurately BookedOffice Assistant at Accurately Booked
Jadon PerkinsJadon Perkins
Barber Apprentice at Booked BarbershopBarber Apprentice at Booked Barbershop
Zininzi NtandoZininzi Ntando
KEY ACCOUNTS AGENT at ACSAKEY ACCOUNTS AGENT at ACSA
JACOB KHUNOUJACOB KHUNOU
Admin Assistant at City of Johannesburg (COJ)Admin Assistant at City of Johannesburg (COJ)