Sindile Mdunge
Randburg
Summary
Dynamic Network Systems Engineer with a proven track record at Broadband Infraco, excelling in network troubleshooting and change management. Adept at motivating teams to exceed KPIs while implementing effective solutions that enhance system performance. Passionate about driving results and fostering collaboration to achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Network Systems Engineer
Broadband Infraco
Johannesburg
02.2023 - Current
- Observed and tested network performance for potential issues, pinpointed possible fixes and worked with Project Engineers to implement solutions.
- Identified departmental needs and made suggestions regarding technical direction to meet company's goals.
- Handled network failure escalations from NOC Network Operators.
- Made system upgrade recommendations to improve technical practices after investigating customer needs and existing systems' challenges.
- Established milestones for contributions from team members and executed processes to facilitate collaboration and successful project delivery.
NOC Shift Team Leader
Broadband Infraco
Johannesburg
09.2018 - 01.2023
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
- Motivated and encouraged teams to achieve or exceed company KPIs.
- Handled complaints professionally, providing appropriate solutions for continued employee satisfaction.
- Promptly reported issues arising during shifts to management.
- Closely monitored employee operations and productions, providing extra guidance and support to those underachieving.
- Covered employee absences, completing tasks on their behalf or finding suitable shift replacement.
- Identified areas of underperformance, implementing corrective action to raise shift output.
Network Operator
Broadband Infraco
Johannesburg
05.2010 - 08.2018
- Provisioning and configurating client services.
- Analysed network performance to effectively minimize downtime and cater to customer needs.
- Defined customer requirements, uncovered insights and completed projects according to captured requirements.
- Restored systems promptly by offering 24-hour emergency support and rigorous repair methods.
- Completed verification and validation processes to create stable and high-performing systems.
- Investigated and reduced incidents by establishing detailed tracking and reporting frameworks.
Surveillance Technician
Nokia Siemens Networks
Johannesburg
01.2009 - 04.2010
- Managed complaints with calm, clear communication and problem-solving abilities.
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Thrived in fast-paced environment with energy and enthusiasm.
- Actively listened to customers to fully understand requests and address concerns.
- Prepared range of written communications, documents and reports.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Achieved service time and quality targets.
- Diffused challenging situations using conflict management techniques.
Education
Advanced Diploma - Business Analysis
MANCOSA
05.2025
National Diploma - Information technology
Durban University of Technology
12.2009
Postgraduate Diploma | Information Technology Management -
Mancosa
Skills
- Change Management
- Meeting Facilitation
- Communication
- Processes
- Passionate / Driven
- Ability to Lead
- Ability to Motivate Team Members
- Network troubleshooting
Certification
- AWS Certified Cloud Practitioner, Amazon, 2023
- Google Project Management, Google, 2024
- Introduction to PowerBI, Exodus Experts, 2024
Timeline
Network Systems Engineer
Broadband Infraco
02.2023 - Current
NOC Shift Team Leader
Broadband Infraco
09.2018 - 01.2023
Network Operator
Broadband Infraco
05.2010 - 08.2018
Surveillance Technician
Nokia Siemens Networks
01.2009 - 04.2010
Advanced Diploma - Business Analysis
MANCOSA
National Diploma - Information technology
Durban University of Technology
Postgraduate Diploma | Information Technology Management -
Mancosa
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