Sindamoney Pillay
Weltevredenpark
Summary
Dedicated Lead Consultant with 18 years experience in the Motor Industry. A track record of delivering projects on time and under budget through strong analytical skills. My expertise in customer satisfaction and support identifies my skills in critical analyses , strategic thinking and optimal solution driven results. I demonstrate best practices that align with organizational and regulatory standards. I find success in working optimally with others to drive business revenue, while promoting continuous development of colleagues and myself through collective thinking. Committed to driving business success and operational excellence while building profitable client relationships. It would be a great advantage to work for a company that will appreciate my positivity, ambition, progression, hard work and willingness to learn.
Overview
28
28
years of professional experience
Work History
Lead Consultant / Account Delivery Manager
Keyloop
01.2024 - Current
- Company Overview: We Work Suite Sandton
- To develop and retain a team of motivated, multi-national and multi-linguistic consultants to address and deploy requirements related to the DMS and partner applications
- Assigning both external and internal project activities by Project Managers or module leads assuring that they deployed with quality and time-managements expectation set forth by the delivery contract and within legal frameworks
- Assisting in sales support (evaluating and estimating customer requests, attend product spring reviews to ensure products are aligned to requirements/are easy to deploy and ensure development of associates within the team to meet the evolving skills required for the task)
- Applies appropriate measures for individual and team results
- Creates realistic plans to accomplish tasks and projects
- Assist the module lead to evaluate module specifics across geographies and define processes to ensure interchangeability of associates on projects
- Assist sales in pre sales/ requests to analyze and scope efforts as required
- Attend product sprint reviews to ensure product alignment to blueprint in consultation with Modular lead
- Set high standards of performance for self and others in delivering results
- Ensure associates spends time evaluating and enhancing team skill set in consultation with the module lead
- Identify knowledge gaps in other modules and act on knowledge transfer
- Continuously communicate with team to improve processes and customer satisfaction
- Encouraging team conversations around how team results impact revenue and expenses and ensures connection between individual and team goals
- Consistently working together with the team to demonstrate Keyloop's values and align with personal values
- Collaborates as an effective team player within and across departments
- Conduct/attend cross link sessions with other team and module leads
- Leverage formal and informal networks to accomplish objectives
- Provide guidance and knowledge transfer to junior team members with consistent follow ups and progress
- Assist Project Managers in escalations/technical discussions in collaboration with the module lead
- Advocate for change - Accountability Champion, Site Committee member, Wellness Champion- First Aider
- We Work Suite Sandton
Implementation Consultant and DMS Consultant
Compatible Automotive
09.2021 - 12.2023
- Advanced from implementation consultant to DMS Lead, directing various implementations and client interactions.
Executed database and software setups, ensuring optimal product management outcomes.
Facilitated comprehensive training and onboarding sessions for clients, enhancing user proficiency.
Mentored teams in Hyderabad and UK on Autoline systems, fostering skill development.
Adapted training methodologies for virtual platforms during Covid-19, ensuring ongoing client support.
Applied business analysis techniques to resolve complex challenges efficiently.
Drove substantial enhancements in departmental performance statistics and client satisfaction ratings.
Support Accounts Analyst
CDK Global/ Keyloop
08.2012 - 08.2021
VSB Clerk/Credit Controller
CJD Constantia Kloof/ Mitsubishi Motors
10.2009 - 07.2021
Stock Controller
03.2007 - 09.2009
Parts Administrator / Vehicle Admin/ Vehicle Sales
09.1997 - 02.2007
Education
Financial Management and Marketing -
IQ Academy
East London01.2023
Problem Solving and root cause analysis -
POP Training and Consulting
Sandton01.2018
Train the Trainor -
Motadata
Sandton01.2017
Diploma in Office Administration -
Damelin College
Randburg01.1996
Basic First Aid Level 1 and Level 2 - Radiography
Technikon Witwatersrand
Doorfontein01.1994
Matric Exemption -
Lenasia Secondary School
Lenasia01.1994
Basics of Human Resource Management - Human Resources Management
Uni Athena
Oxford Science Park, Oxford, UKSkills
- Accounts and Finance
- Confluence
- Jira
- Microsoft Office/ Teamwork
- Titan DMS
- Autoline DMS
- Toyota E One
- Ford BSI
- SaaS
- Issue resolution
- Product Management
- Configuration management
- Troubleshooting
- Organizational development
- Project analysis
- Analysis and evaluation
- Training, Onboarding and development
- Client engagement
- Timeline development
- Analytical thinking
- Process optimization
- Continuous improvement
- Research and development
- Industry knowledge
- Performance tracking
- Multitasking and organization
- Goal setting
- Assessments
- Change management
- Team collaboration
- Decision-making
- Time management
- Risk assessment
- Team leadership & development
Hobbies and Interests
- Fishing and Camping
- Gardening
- Baking
- Travel
- Collecting antiques
References
References available upon request.
Additional Information
Project sites for deployment
- Botswana
- Kenya
- Swaziland
- Dubai
Timeline
Lead Consultant / Account Delivery Manager
Keyloop
01.2024 - Current
Implementation Consultant and DMS Consultant
Compatible Automotive
09.2021 - 12.2023
Support Accounts Analyst
CDK Global/ Keyloop
08.2012 - 08.2021
VSB Clerk/Credit Controller
CJD Constantia Kloof/ Mitsubishi Motors
10.2009 - 07.2021
Stock Controller
03.2007 - 09.2009
Parts Administrator / Vehicle Admin/ Vehicle Sales
09.1997 - 02.2007
Financial Management and Marketing -
IQ Academy
Problem Solving and root cause analysis -
POP Training and Consulting
Train the Trainor -
Motadata
Diploma in Office Administration -
Damelin College
Basic First Aid Level 1 and Level 2 - Radiography
Technikon Witwatersrand
Matric Exemption -
Lenasia Secondary School
Basics of Human Resource Management - Human Resources Management
Uni Athena
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