Sinazo Zekani
Upington,South Africa
Summary
Reliable sales associate with strengths in F1 Inventory Management, SAP training, Trackabout, Manual Handling and customer service. Friendly, knowledgeable and hard-working team player.
Driven professional with background in sales, customer service and operations management. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Retail Sales Assistant
Afrox
Upington, South Africa
2023.02 - Current
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Water Treatment Technician
Amathole District Municipality
East London, Eastern Cape
2014.06 - 2022.08
- Verified flow, pressure and temperature settings against specifications.
- Used test equipment and colour analysis standards to analyse water and sewage samples.
- Calibrated furnaces to effectively burn waste materials.
- Observed equipment operation to detect and report malfunctions.
- Tested water and sewage samples for chemical and bacterial content.
Shop Floor Assistant
Shoe Zone
East London, Eastern Cape
2010.11 - 2011.01
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Explained product benefits maximising customer engagement while driving sales.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
National Diploma - Analytical Chemistry
Walter Sisulu University
East London 2007.01 - 2011.12
Grade 12 - Science
J.S.Skenjana Senior Secondary School
East LondonNQF Level 2 - Certificate of Competence: Health and safety
Sinokuhle Konke Trading Enterprise
East London 2014.07 - 2015.01
Languages
English
Fluent
Afrikaans
Beginner
Reference
- Priscilla Arendse-Gqozo
Retail Coordinator
Afrox
Cell no. 079 879 2384
- Mr. S. Nombanga
Water Care Technician
Amathole District Municipality
Tel: 043 703 5852
- Wendy Matolong
Site Supervisor
Afrox Upington
Cell No: 071 506 0569
Timeline
Retail Sales Assistant
Afrox
2023.02 - Current
NQF Level 2 - Certificate of Competence: Health and safety
Sinokuhle Konke Trading Enterprise
2014.07 - 2015.01
Water Treatment Technician
Amathole District Municipality
2014.06 - 2022.08
Shop Floor Assistant
Shoe Zone
2010.11 - 2011.01
National Diploma - Analytical Chemistry
Walter Sisulu University
2007.01 - 2011.12
Grade 12 - Science
J.S.Skenjana Senior Secondary School