Sinazo Xongwana
Customer Service Agent/ Data Capturer
Cape Town
Summary
I am a capable, result orientated individual with experience of being part of a performing team and successfully increasing efficiency and productivity have the ability to keep a level head at all times, with a passion for developing myself and and other.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative/Data Entry Clerk
Teleperformance
07.2022 - Current
- Updated account information to maintain customer records.
- Create accounts for new customers telephonically and via email.
- Recording call logs and resolutions provided to customers.
- Ensure customer details are captured accurately and efficiently.
- Sending end of day reports to a manager.
Data Capturer
Access Chapter 2
02.2021 - 06.2022
- Built and maintained tracking databases for variety of measuring aspects.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Maintained files, records and timescales of events.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Corrected data entry errors to prevent duplication.
- Scanned documents and saved in database to keep records of essential organizational information.
- Conducted surveys and documented all responses.
Customer Service Representative/Data Entry Clerk
Merchants
07.2019 - 11.2020
- Inbound client contact both telephonically and written.
- Supporting customers in gaining access to Experian products and services.
- Assisting business owners and company directors with the break down of their business credit report.
- Amend and recalculate customers business credit report.
Customer Service Representative
Tenacity Financial Services
07.2016 - 06.2019
- Answered constant flow of customer calls with minimal wait times.
- Solve queries over the telephone
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Russell High School
Pietermaritzburg 01.2006 - 12.2006
Skills
Report Generation
Account Updating
Complaint Resolution
Data Collection
Data Entry
Good written and verbal communication skills
References
- Teleperformance: Viwe Zalie - 0799 992 1360
- Merchants : Yoliswa Fetyu - 065 698 2452
- Access Chapter2: Phumeza Runeyi - 076 234 1384
- Tenacity : Singatha Gaqazela - 078 9816059
Timeline
Customer Service Representative/Data Entry Clerk
Teleperformance
07.2022 - Current
Data Capturer
Access Chapter 2
02.2021 - 06.2022
Customer Service Representative/Data Entry Clerk
Merchants
07.2019 - 11.2020
Customer Service Representative
Tenacity Financial Services
07.2016 - 06.2019
High School Diploma -
Russell High School
01.2006 - 12.2006