Sinazo Peter
Customer Service Agent
29 Gardiner Road Glenlilly Parow Cape Town
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Innovative Call Center Representative with 5 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
4
4
years of professional experience
Work History
Call Center Representative
WNS(British Gas)
cape town
10.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Approved and terminated customer contracts upon request.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Sales Associate
Zara V&A Waterfront
cape town
11.2017 - 05.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
Ntsika Secondary School
Eastern Cape12.2012
Skills
- Data Entry and Maintenance
- Needs Assessment
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Customer Account Management
- Calm and Professional Under Pressure
- Customer Support
- Answering Customer Questions
- Outgoing Phone Calls
- Microsoft Access
- Order and Refund Processing
- Sales Report Generation
- Customer Standards Compliance
Timeline
Call Center Representative
WNS(British Gas)
10.2021 - Current
Sales Associate
Zara V&A Waterfront
11.2017 - 05.2020
High School Diploma -
Ntsika Secondary School
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