Sinazo Ngesi
Assistant Manager
Cape Town
Summary
Dynamic Assistant Manager at Pnp Clothing with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and increased sales via strategic merchandising. Skilled in budgeting and employee performance evaluations, fostering a collaborative environment that drives growth and productivity.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Pnp Clothing
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sales Assistant
Pnp Clothing
02.2021 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
N4 - Studying Towards N.Diploma - Financial Management
Skills Academy
Western CapeHigher Certification - Digital Computer
Isilulo Technologies
Western Cape07.2025
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Employee scheduling
Time management
Recruiting and interviewing
Adaptability and flexibility
Staff training and development
Goal setting
Sales strategies
Sales reporting
Sales growth
Financial management
Budgeting and finance
Money handling
Meeting facilitation
Timeline
Assistant Manager
Pnp Clothing
12.2024 - Current
Sales Assistant
Pnp Clothing
02.2021 - 11.2023
N4 - Studying Towards N.Diploma - Financial Management
Skills Academy
Higher Certification - Digital Computer
Isilulo Technologies