Sinazo Ngesi

Assistant Manager

Pnp Clothing

12.2024 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Increased sales through effective merchandising strategies and targeted promotions.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Assisted in budget preparation, ensuring alignment with financial goals.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.