Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinazo Mngqeta

Payout Officer
JHB CBD,GP

Summary

Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.

Committed public servant displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserves public safety, fights crime and prevents loss of life. Recognized for heroic acts and police duty excellence.

Overview

10
10
years of professional experience

Work History

Payout Officer (current)

MFC Nedbank Ltd
- Current
  • Attend to customer telephonic requests in a professional manner
  • Working with credit doing updates and routing deals to credit
  • Working with Validations and routing deals at validations
  • Liaising with dealerships
  • Paying Deals to the dealerships
  • Attending customer queries
  • Doing FICA reports
  • Financing Vehicles to the dealerships and sending out remittance

Stand in team leader

MFC Nedbank Ltd
- Current
  • Ensure telephonic requests are adhered to
  • Attending customer queries via emails and telephonically
  • Managing my team members
  • Routing and managing the ques accordingly
  • Helping dealerships with their queries
  • Handling customer phone calls
  • Doing Reports

Officer New business

MFC Nedbank Ltd
10.2018 - 10.2018
  • Upload and update individual and juristic application with accuracy and speed
  • Processing applications, updates, and contracts as quickly as possible without compromising the quality
  • Ensure telephonic requests are adhered to
  • Keep within set turnaround times and reduce reworks
  • Attend to customer telephonic requests in a professional manner
  • Ensure accurate processing of application and invoice details
  • Processing updates and supporting documentation to the relevant Validation and Credit queues
  • Ensure applicable approval conditions are adhered to as per last podium
  • Preparing contracts using the contract checklist to ensure correctness and compliance to the New Business policy
  • Reviewing all supporting documents received from the dealers for accuracy, completeness and compliance before invoice
  • Report suspicious and fraudulent transactions to line management
  • Liaising with dealers on incomplete and incorrect contract requests
  • Escalate relevant queries to team leader or manager for sign off where applicable
  • Proactively follow up on new contracts and updates to ensure quick TAT

Administrator Dealerlookup

MFC Nedbank Ltd
07.2018 - 09.2018
  • Approving dealerships, updating dealership information into the system
  • Filling NCR certificates according to their regions, Provincial sales managers, dealer relations managers and Regional sales managers
  • Capturing NCR certificate numbers into the system
  • Reason for Leaving: Project ended

Claims Assessor/ Administration Assistant

Rand Mutual Assurance
05.2017 - 11.2017
  • Review claim cases determine validity and verification of coverage
  • Captured medical reports submitted to us on the spreadsheet as well in the system
  • Ensure all administrative tasks are performed to the highest level of quality standards as agreed with management
  • Provide compressive administrative service delivery
  • Doing I check for the injured employees indexing documents and scan care
  • Calling employees and employers to request for outstanding documents for the injured employees, accepting medical reports on the system
  • Calculating accident earning for the injured employees
  • Accepting ICD 10 coding
  • Reason for Leaving: Contract came to an end

HR Officer

Media Development & Diversity Agency
01.2017 - 02.2017
  • Creating employees’ personal files, issuing leave forms to employees, conducting interviews, shortlisting, creating leave letters for employees, assisting with payrolls
  • Drafting employee contracts, reference checks
  • Responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee counselling
  • Making employee performance appraisals
  • Reason for Leaving: Contract came to an end

FICA Administration

Superbets
06.2015 - 12.2016
  • Assisting with administrative Tasks, ensuring that FICA documents for the clients are correctly filled electronically as required by the banks
  • Ensuring that all the FICA documents sent to us by the customers are correct as required by the bank
  • Making the list of clients on a spread sheet on micro soft excel for clients that have sent us the documents for bonus purposes
  • Filling hard copies of customer documents
  • Removing duplicates and Capturing customer tickets
  • Validating clients online accounts for fraudulent purposes
  • Validating clients FICA documents
  • Reason for Leaving: Wanted to go study Honour’s degree full time

Education

Bachelor of Arts - PUBLIC MANAGEMENT AND GOVERNANCE

UNIVERSITY OF JOHANNESBURG
JOHANNESBURG
04.2001 -

Skills

    Work coordination

    Team collaboration

    Report writing

    Emergency response coordination

    Strategic planning

    Cultural awareness

    Investigation leadership

    Report preparation

    Information verification

Timeline

Officer New business

MFC Nedbank Ltd
10.2018 - 10.2018

Administrator Dealerlookup

MFC Nedbank Ltd
07.2018 - 09.2018

Claims Assessor/ Administration Assistant

Rand Mutual Assurance
05.2017 - 11.2017

HR Officer

Media Development & Diversity Agency
01.2017 - 02.2017

FICA Administration

Superbets
06.2015 - 12.2016

Bachelor of Arts - PUBLIC MANAGEMENT AND GOVERNANCE

UNIVERSITY OF JOHANNESBURG
04.2001 -

Payout Officer (current)

MFC Nedbank Ltd
- Current

Stand in team leader

MFC Nedbank Ltd
- Current

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