Open To Work
Sinazo Fudumele
Customer Service Representative
Cape Town
Summary
Dedicated expert in search of stimulating opportunities to apply skills effectively for organizational growth
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance SA
02.2024 - Current
- Assisted customers through email, chat, and outbound calls regarding car insurance inquiries. Provided comprehensive support for car insurance policies to enhance customer understanding.
- assisting clients with billing information and inquiries
- file and manage client complaints
- assisting customers with adding new vehicles and additional drivers to policies
- assisting customers with policy updates prior to renewal
- assisting customers with policy payments and adjusting payment dates
- assisting vulnerable customers in a comfortable manner.
Customer Service Representative
EXL SA
09.2023 - 01.2024
- insurance campaign for initial loss notification
- processing claims for customers involved in car accidents or experiencing home damages from fire, water, or other natural hazards
- assisting customers in communicating with representatives
- assisting third parties in accident reporting
Customer Service Agents
Capita SA
11.2021 - 08.2023
- assisting customers in inbound call center
- assisting customers in tracking parcels
- resolving customer complaints
- ensuring customers receive parcels within estimated arrival times
- facilitating drivers in reaching customer locations
- assisting customers with delivery address modifications
Education
N6 Businesses Management - Business Management
Ikhala Tvet College
Eastern Cape 06-2018
Skills
Consumer support skills
Team collaboration
Critical thinking and problem solving
Strategic decision making
Computerized solutions
Easy to adapt and flexible
Hard working and time driven
References
- Thofar, Salie, Team Leader, 0810748177, Teleperformance, 2023-09-15, 2024-01-23
- Thembeka, Matiya, Manager, 0612899780, EXL SA, 2022-11-01, 2023-08-31
- Daniel, Parestrelo, Team Leader, 0695033762, Capita SA
Timeline
Customer Service Representative
Teleperformance SA
02.2024 - Current
Customer Service Representative
EXL SA
09.2023 - 01.2024
Customer Service Agents
Capita SA
11.2021 - 08.2023
N6 Businesses Management - Business Management
Ikhala Tvet College