Sinazo Randoyi
Administrative Assistant
Port Elizabeth
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Administrative Assistant
NOV Africa
02.2023 - Current
- Handled client correspondence and internal communications in professional manner.
- Updated client correspondence files and noted additions in file index.
- Travel arrangements.
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Safeguard accurate information.
- Creates all orders/invoices across the engineering departments.
- SHE Rep duties for the office.
- Compiles and conducts toolbox talks for department.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Performed administrative tasks, document management and report development for interdepartmental use.
Intermodal Coordinator
Maersk Line
03.2019 - 10.2021
- Planning delivery of multiple containers, liaising with customers, using different systems to allocate correct rates to transporters, monitoring and tracking shipments.
- Imports and exports coordination’s, checking inland rail stacks openings for exports, obtaining PODs and forwarding to relevant parties.
- Provided exceptional customer support during all stages of the transportation process, addressing inquiries promptly.
- Managed a large volume of shipments while maintaining accuracy in documentation and data entry.
- Collaborated closely with sales and operations teams to ensure seamless execution of intermodal services.
- Identified opportunities for process improvements, leading to increased efficiency in intermodal coordination tasks.
Customer Service Agent
British Airways operated by Comair Limited
01.2017 - 01.2019
- Customer service functions, domestic and international ticket sales.
- Operating different systems to facilitate ticket sales and check in procedures.
- Compiling of flight manifests and communicating with onboard crew for seamless landing/take-off procedures.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
Office Assistant
Factory Compliance Ltd
01.2014 - 01.2016
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
Education
Public Management Diploma - HR
Nelson Mandela Metropolitan University
Public Management Bachelor of Technology - HR
Nelson Mandela Metropolitan University
Post-graduate Diploma - Maritime Studies, Maritime Policy and Education
Nelson Mandela Metropolitan University
High School Certificate - undefined
David Mama Senior Secondary School
Skills
Database management
Document management
Expense reporting
Travel coordination
Customer service
Communication skills
Time management
Attention to detail
Problem solving
Administrative support
Computer skills
Microsoft Excel
Microsoft Word
Personal Information
- Gender: Female
- Nationality: South African
- Driving License: Code 08
Computer Literacy - Skills
Microsoft Office Packages (Excellent)
Additional Information
References
Stuart Chamberlain
NOV
0828865249
Stuart.Chamberlain@nov.com
Miss Sibongile Booi
Factory Compliance
0798084790
Miss Janine Warren
British Airways
0722299581
Janine.Warren@comair.co.za
Miss Heather September
Maersk Line
0411804177
Timeline
Administrative Assistant
NOV Africa
02.2023 - Current
Intermodal Coordinator
Maersk Line
03.2019 - 10.2021
Customer Service Agent
British Airways operated by Comair Limited
01.2017 - 01.2019
Office Assistant
Factory Compliance Ltd
01.2014 - 01.2016
Public Management Bachelor of Technology - HR
Nelson Mandela Metropolitan University
Post-graduate Diploma - Maritime Studies, Maritime Policy and Education
Nelson Mandela Metropolitan University
High School Certificate - undefined
David Mama Senior Secondary School
Public Management Diploma - HR
Nelson Mandela Metropolitan University
Similar Profiles
Yoon Je ChoYoon Je Cho
Translator, Concert of BLACKPINK LISA(UNUSUAL) at Nov 9- Nov 11Translator, Concert of BLACKPINK LISA(UNUSUAL) at Nov 9- Nov 11
Robabeh HosseiniRobabeh Hosseini
Laboratory Technician at Agricultural Resources Nov 2010 to Nov 2016 Engineering Organization of IranLaboratory Technician at Agricultural Resources Nov 2010 to Nov 2016 Engineering Organization of Iran
Pradeep KumarPradeep Kumar
Cloud Network Engineer at NOV EnergyCloud Network Engineer at NOV Energy
Elizabeth MutyebereElizabeth Mutyebere
Elderly Caregiver at Red CrossElderly Caregiver at Red Cross
SABELO WISEMAN MTHEMBUSABELO WISEMAN MTHEMBU
INVESTIGATOR & INFORMATION OFFICER. at AMABUSO SECURITY SOLUTIONSINVESTIGATOR & INFORMATION OFFICER. at AMABUSO SECURITY SOLUTIONS