Sinayo Florence Baba
Professional Cleaner/Customer Service Assistant
Cape Town ,Western Cape
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cleaning/Customer Assistant position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Cleaner and Kitchen Hand
Mug n Bean
Cape Town
02.2022 - Current
- Supported quality control initiatives by maintaining cleanliness standards in production areas.
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Developed strong relationships with clients through consistent communication and high-quality service delivery.
- Contributed to environmental sustainability efforts through responsible disposal of hazardous waste materials.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Boosted efficiency in manufacturing processes by keeping tools and equipment clean and wellmaintained.
- Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
- Provided exceptional customer service to clients, addressing their specific needs in a timely manner.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Service Deli Assistant
Pick N Pay
Cape Town
03.2017 - 11.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Demonstrated expert knowledge of various meats, cheeses, salads, and other deli items to assist customers in making informed choices.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Ensured freshness and quality of products by monitoring expiration dates and rotating stock accordingly.
- Prepared custom sandwich orders with precision and attention to detail, resulting in increased repeat business.
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Provided exceptional service to customers by promptly addressing inquiries, resolving issues, and maintaining a positive attitude.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Reduced food waste by implementing proper storage techniques and monitoring product levels during peak hours.
Scullery
Mug n Bean
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Pushed, pulled and transported large loads and objects.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleaned and maintained work areas, equipment and utensils.
- Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
- Streamlined waste disposal procedures, minimizing environmental impact and promoting sustainability.
- Improved team efficiency by organizing workstations and prep areas before peak hours.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
- Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
- Assisted in food preparation for enhanced meal quality and speed of service.
Education
Management Assistant N4 - N5 - Administrative Assistance And Secretarial
Boland College
Cape Town 06.2014 - 07.2015
Grade 12/Matric - General Studies
Ihlumelo Senior Secondary School
Cape Town 01.2013 - 12.2013
Skills
Handled equipment, chemicals, and materials properly and with caution
undefinedTimeline
Cleaner and Kitchen Hand
Mug n Bean
02.2022 - Current
Service Deli Assistant
Pick N Pay
03.2017 - 11.2020
Management Assistant N4 - N5 - Administrative Assistance And Secretarial
Boland College
06.2014 - 07.2015
Grade 12/Matric - General Studies
Ihlumelo Senior Secondary School
01.2013 - 12.2013
Scullery
Mug n Bean
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