Sinawo Dayimani
Johannesburg
Summary
Driven by a keen analytical acumen, I leveraged Microsoft Office to deliver actionable insights into consumer behavior for UCT Institute of Strategic Marketing, enhancing strategic initiatives. My adept data management and commitment to customer satisfaction at CCS underscore my ability to transform challenges into results, showcasing both hard and soft skills. In my current role as a perfume sales promoter, I excel in engaging with diverse clientele, building brand loyalty, and driving sales through personalized recommendations, demonstrating my adaptability and interpersonal expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Promoter
Truworths, Elements
Johannesburg
12.2024 - 01.2025
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining product and initiating conversations
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Customer Service Agent
Customer Care Solutions (CCS)
Cape Town
07.2021 - 02.2022
- Initiated proactive communication with customers following their visits to dealerships, conducting thorough follow-up calls to assess their experiences and satisfaction levels
- Evaluated customer feedback to identify trends and areas for improvement, delivering insights to management for enhancing service quality
- Addressed any concerns or issues raised by customers, ensuring that their needs were met promptly and effectively, thereby fostering a positive customer relationship
- Documented interactions and feedback in detail, maintaining accurate records and contributing to the development of comprehensive reports on customer satisfaction metrics
Student Research Assistant
UCT Institute of Strategic Marketing
02.2019 - 08.2019
- Conducted comprehensive research on South African consumer behaviour, analysing purchasing patterns and preferences
- Investigated the economic impact of Covid-19 pandemic, assessing how it influenced market dynamics
- Synthesised findings to evaluate and report on the pandemic's effects on consumer behaviour in South Africa, providing actionable insights for strategic marketing initiatives
Research Fieldworker
Department of Economics, University of Cape Town
02.2019 - 08.2019
- Collected tobacco products prices from townships and villages across South Africa to analyze price trends in comparison to other African regions
- Accurately recorded prices and took photographs for documentation purposes
- Entered data into Excel spreadsheets and submitted it to Dropbox by established deadlines, ensuring timely and precise data management
Registration Assistant
Commerce Faculty, University of Cape Town
02.2017 - 03.2017
- Providing students assistance with curriculum forms and registration forms
- Providing admin assistance for the faculty
Vacation Front Desk Assistant
Graça Machel Hall, University of Cape Town
06.2016 - 07.2016
- Attending to guests checking in and out of residence
- Providing admin assistance for the residence Warden
- Providing hospitality to guests
- Ensuring maintenance and cleaning services are completed
Dining hall monitor
Graça Machel Hall, University of Cape Town
06.2016 - 07.2016
- Providing catering service staff with information on Dining hall meals
- Assisting students with receiving their meals
- Providing a meal count for each day
Education
BCom Financial Management -
University of South Africa
11.2026 - Current
BCom Management Studies - incomplete
University of Cape Town
National Senior Certificate - undefined
Abbotts College
Skills
- Microsoft Office suite
- Data Collection
- Teamwork and Collaboration
- Attention to Detail
- Creating Presentations
- Time Management
- Product knowledge
- Sales reporting
- Brand awareness
- Effective communication
Certification
Google Fundamentals of Digital Marketing, 02/01/23
Accomplishments
- Deputy Head student and Treasurer, Groote Schuur Residence, University of Cape Town, 12/01/18, 11/30/19
- SHAWCO Teacher Assistant Volunteer, SHAWCO UCT, 02/01/17, 11/30/17
- EDUSO Secretary General, Education Development Unit Commerce Student Organisation, University of Cape Town, 12/01/15, 11/30/16
Timeline
BCom Financial Management -
University of South Africa
11.2026 - Current
Sales Promoter
Truworths, Elements
12.2024 - 01.2025
Customer Service Agent
Customer Care Solutions (CCS)
07.2021 - 02.2022
Student Research Assistant
UCT Institute of Strategic Marketing
02.2019 - 08.2019
Research Fieldworker
Department of Economics, University of Cape Town
02.2019 - 08.2019
Registration Assistant
Commerce Faculty, University of Cape Town
02.2017 - 03.2017
Vacation Front Desk Assistant
Graça Machel Hall, University of Cape Town
06.2016 - 07.2016
Dining hall monitor
Graça Machel Hall, University of Cape Town
06.2016 - 07.2016
BCom Management Studies - incomplete
University of Cape Town
National Senior Certificate - undefined
Abbotts College
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