Summary
Overview
Work history
Education
Skills
References
Disclaimer
Timeline
Generic
Sina Fata

Sina Fata

Harare,South Africa

Summary

Driven professional with keen eye for detail and proactive approach to problem-solving. Demonstrates strong analytical and organisational skills, coupled with excellent communication abilities. Poised to streamline fund operations and contribute to seamless financial management.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

10
10
years of professional experience
2015
2015
years of post-secondary education

Work history

Implementation Specialist

Sanlam
Bellville, Western Cape
12.2021 - 08.2024
  • Ensured completion of new business documentation with accurate business knowledge for all SGR products.
  • Established and maintained relationships with internal and external stakeholders to gather outstanding information.
  • Demonstrated expertise in SNAP (MIP-PF) implementation process with full training.
  • Maintained familiarity with SGR Acceptance process and required documentation.
  • Addressed discrepancies during verification of acceptance documentation prior to system set-up.
  • Identified and investigated exceptions related to products or processes, facilitating system enhancements and manual workarounds.
  • Achieved successful implementation of new schemes and amendments on SNAP (MIP-PF) system within service level agreements timeframe.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Oversaw daily operations to achieve high productivity levels.

Fund Administrator

Sanlam
Bellville, Western Cape
12.2021 - 08.2024
  • Responsibility and tasks
  • Process fund value switches according to KCC within 5 days
  • Process redirects only(immediately) within SLA
  • Capture ROT lump sums according to KCC within SLA (10 days)
  • Identify possible payment of external investors on trade reports
  • Prepare EFT for payment to external investors
  • Imports:
  • Surplus allocations
  • Unclaimed allocations
  • Closing of portfolios
  • Bulk switches
  • Monthly:
  • Update of direct external values on members records within SLA
  • Process monthly/quarterly life stage runs according to KCC on agreed upon date
  • Control all work processes in accordance with standard procedure to ensure high quality outputs
  • Check C-flow daily:
  • Take ownership of incidents
  • Attach relevant documentation to incidents
  • Close incident within SLA after completion Check bank statements daily:
  • Identify possible lump sums query amounts where necessary
  • Complete lump sum allocation file on J-drive
  • Prepare and process lump sum allocations (Individual and imports) Check e-mails
  • Daily:
  • Acknowledge receipt of client query within 48 hours
  • Provide feedback within period agreed upon Check audit logs:
  • Identify possible switches received via WEB
  • Create incident
  • Execute switchInvestigate and declare queries:
  • Data integrity ditocs file
  • Autometer
  • GL recon queries
  • Deliver stellar client service
  • Acknowledge receipt of query within 2 days
  • Prioritize urgent queries
  • Address all queries within time frame agreed upon
  • Follow-ups on outstanding information
  • Escalate to TL/Manager after 2nd follow up
  • Communicate with clients in a professional manner (written or verbal)
  • Communicate to clients effectively/timorously
  • Ensure that confidential information is out of sight before leaving the office
  • Encourage and cultivate new culture
  • Deliver ad-hoc tasks
  • Perform ad-hoc tasks allocated to you within set deadlines
  • Prepare reports to clients/trustees where necessary
  • Assist others as required
  • Train team members when required
  • Do system testing when required
  • Bulk imports when required
  • Assist with Team Leader functions
  • Clean and organize workstation
  • Act as process champion
  • Participated in system update projects; improved efficiency in daily operations.
  • Ensured accurate valuation of funds by performing daily reconciliations.
  • Handled queries from clients and investors promptly; provided satisfactory resolution.
  • Maintained thorough understanding of various investment types, supporting diverse portfolio management strategies.
  • Coordinated with investment managers for accurate trade placement and confirmation.
  • Managed timely financial reporting for stakeholder satisfaction.
  • Identified and resolved any discrepancies, ensuring fund integrity.
  • Liaised with auditors during annual audit process to ensure smooth completion.
  • Kept up to date and complied with relevant regulatory, legislative and technical requirements.

Employee Benefit Administrator

Prescient Life
Westlake, Western Cape
11.2019 - 11.2021
  • Responsibility and tasks
  • New Employer take-on process. Checking all necessary documentation are completed and provided
  • Correspondence with Employers
  • Dealing with daily Employer/Member queries
  • Monthly re-cons of amounts received vs payroll data amounts
  • Daily checking of bank accounts
  • Monthly, quarterly and ad hoc Employer and regulatory reporting
  • Processing administration fees monthly
  • Processing Advisor and Consultant fees monthly
  • Paying Consultants and Advisors
  • Processing withdrawals, resignations, retirements, retrenchments, divorce orders, death claims
  • Investing of monthly contributions and ensuring the investment is sent to the relevant Manco
  • Processing and sending annual benefit statements
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Improved record keeping system with attention to detail and thoroughness.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.

Benefit Administrator (account manager)

10X Investments
Green Point, Western Cape
07.2018 - 10.2019
  • Responsibility and tasks
  • Initiate monthly updates workflow to run the monthly updates
  • Import payroll file onto portal; assist client with importing payroll data
  • Make all required changes to the member records, including changes in static information, salaries, contribution rates, membership categories, new members and exiting members
  • Obtain approval from the client with that all changes have been communicated and actioned
  • Issue pre-billing workbooks to employers
  • Maintain a calendar of expected contribution receipt dates
  • Remind clients that contributions are due and confirm that they are on track to make payment as agreed
  • Follow up on payment of contributions that are not reflected in the Fund's bank account
  • Reconcile contributions data received to the gross contribution deposit
  • Obtain approval where data does not reconcile to gross contribution deposit
  • Load contributions based on the approved billing information
  • Confirm pricing
  • Confirm contribution processing and create the payables
  • Close the workflow, once completed
  • Generates late interest breakdown per member and issue invoice to the client
  • Ensure receipt of late interest to the individual members
  • Confirm with Principal officer that LIP allocated to members
  • Inform the claims team of members exiting, indicating the date of exit and whether the last contribution has been run
  • Inform the claims team of deceased members, indicating the date of death and whether the last contribution has been run
  • Obtain the documents & forms required to action insured benefits, if applicable and send the forms to Risk and Claims teachers
  • Confirm benefit payment with the client HR
  • Review & sign agreement for housing loans (confirm loan granted is appropriate into allowed limit)
  • Send signed agreement to the bank
  • Flag member records as having active housing loans within 2 business days of confirmation of approval of a loan by the bank
  • Obtain monthly reports from the bank, detailing lasted balances and arrears (if applicable)
  • Acknowledge administration queries of a technical nature received within 48 hours from receipt
  • Ensure accurate, clear & consistent communication & interaction with clients, members & other third parties
  • Maintained up-to-date knowledge of regulations, ensuring compliance in all practices.
  • Managed benefit claims for improved employee satisfaction.
  • Handled customer concerns and complaints to resolve issues and build loyalty.

Contribution Specialist

Sanlam Employee Benefits (Retirement Fund Administration)
Bellville, Western Cape
02.2016 - 06.2016
  • Responsibilities and tasks
  • Send pre-bills and compile debit order files for a portfolio of clients
  • Print and check bank statements of funds
  • Ensure payroll schedules are archived on C-flow
  • Query outstanding information with the employer
  • Disinvest the negative contributions manually
  • Enter new members on the fund and ensure beneficiaries are loaded
  • Ensure new entrant portfolios choices are correct
  • Perform monthly annuity run on living annuity funds
  • Ensure 0101 account cleared after the receipting
  • Complete manual electronic payment advises for risk and administration expenses within SLA and authorizing risk and administration payments
  • Reconcile direct external trades to the direct external report and ensure the trade is paid over to the asset manager
  • Review another specialist's month ends
  • Ensure that the insurer is notified of members which exceed the proof free limit on a monthly basis
  • Updating of member records with feedback received from the insurer.
  • Ensure 13 A letters are correct and sent in the time frame stipulated
  • Send all new member certificates to new members on a fund
  • Compile provisional and manual trades
  • Manual transactions and approval
  • Calculate and perform event runs for asset base fees and ad hoc fees recovery
  • Ensure all documentation are accurately completed and attached to C-Flow before closing the incident
  • Attend to ad hoc requests
  • Handle all internal and external enquiries
  • Resolve and route queries where necessary
  • Complete reporting and assist with testing

Benefit Payments Specialist

Sanlam Employee Benefits (Retirement Fund Administration)
Bellville, Western Cape
03.2015 - 02.2016
  • Responsibilities and tasks:
  • Day to day administration of exits process
  • Capture all information on payment advise for processes
  • Validity checks on MIP
  • Follow up with Hr for documentation before processing exit
  • Investigate, resolve and provide feedback to Fund Accountant on all G/L queries
  • Liaise with legal regarding divorce orders
  • Process reinstatements on exited members and ensure the correct process is followed
  • Ensure all documentation is attached before closing the incident
  • Monitor the dashboard and progress report daily for incidents to be processed
  • Ensure all processing is done within SLA
  • Ensure all documentation are accurate and complete when sending it through for processing and is attached to the C flow incident
  • Ensure all ad hoc requests are attended to
  • Handle all client enquiries in a professional manner
  • Manage relationships with internal departments and resolve and route queries effectively
  • Process closing of unit process daily
  • Complete reporting
  • Assist with testing when necessary

Education

Grade 12 - Matric

Sithembile Matiso High School
Cape Town, Western Cape

Wealth Management - NQF 4

Wealth Smith Learnership in Sanlam
Bellville, Western Cape
01.2015 - 02.2016

NVQ Level 3 - Accounting Technician (NQF Level 3)

The South African Institute of Chartered Accountants (SAICA)
Cape Town, Western Cape
01.2023 - 01.2024

B com general - Bcom

University of the Western Cape
South Africa
01.2012 - 01.2014

Skills

  • Microsoft Office proficiency
  • Effective communication
  • Client confidentiality respect
  • Stakeholder influence
  • Bloomberg terminal expertise
  • Income processing
  • Fund accounting
  • Investment knowledge
  • Reconciliation processes
  • Technical analysis proficiency
  • Knowledge of transactional procedures
  • Investment understanding
  • Client Relationship Management
  • Outstanding client management
  • Time management efficiency

References

  • Mphumzi, Ntlebi, Senior Fund Administrator, Mphumzi.Ntlebi@sanlam.co.za, 067 790 6487, Sanlam
  • Lameez, Amlay, Manager, Prescient
  • Kim, Brenner, Team Leader, 073 138 5023, 10X Investment
  • Zanele, Yohane, Senior Fund Administrator, 083 997 3463, Sanlam

Disclaimer

I hereby declare that the information contained herein is a true reflection of the education, skills and abilities that I have acquired overtime. I am looking forward to receiving feedback from you, giving me an opportunity to present myself and any of my abilities, at your earliest convenience. Should you require any further information, I am contactable at any of the given information above and below. Yours sincerely: Sina Fata

Timeline

NVQ Level 3 - Accounting Technician (NQF Level 3)

The South African Institute of Chartered Accountants (SAICA)
01.2023 - 01.2024

Implementation Specialist

Sanlam
12.2021 - 08.2024

Fund Administrator

Sanlam
12.2021 - 08.2024

Employee Benefit Administrator

Prescient Life
11.2019 - 11.2021

Benefit Administrator (account manager)

10X Investments
07.2018 - 10.2019

Contribution Specialist

Sanlam Employee Benefits (Retirement Fund Administration)
02.2016 - 06.2016

Benefit Payments Specialist

Sanlam Employee Benefits (Retirement Fund Administration)
03.2015 - 02.2016

Wealth Management - NQF 4

Wealth Smith Learnership in Sanlam
01.2015 - 02.2016

B com general - Bcom

University of the Western Cape
01.2012 - 01.2014

Grade 12 - Matric

Sithembile Matiso High School

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Sina Fata