SIMTHEMBILE MAGADLA
Durban
Summary
Dynamic Sales Executive with extensive experience at WeBuy Cars, specializing in sales strategy development and customer relationship management. Notable for consistently exceeding sales targets and driving revenue growth through data analysis and effective communication. Skilled in thriving within fast-paced environments, delivering exceptional results while fostering strong client connections. Aiming to leverage expertise to further enhance organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Executive
WeBuy Cars
04.2023 - Current
- Implemented effective sales strategies across the entire sales cycle, from lead generation to closure, resulting in revenue growth.
- Identified lucrative sales opportunities through thorough research, exceeding sales goals, and increasing sales.
- Cultivated and secured new customer relationships, consistently meeting sales and service targets.
- Earned a promotion by consistently exceeding monthly sales targets and outperforming expectations, especially in automotive sales.
- Demonstrated a track record of success in driving sales performance and achieving goals, leading to recognition and advancement within the company.
- Assist our consultants with various admin duties.
- Assist in loading finance applications.
- Performing other general administrative tasks.
- Impeccable client service, with professionalism and friendliness.
- Assist with explaining the costs, terms, and contractual obligations of any finance transactions.
- Assist with explaining to the customers all products and services on offer.
- Compile and submit files, with required documentation, to financial institutions.
- Ensure that all transactions are followed up on and paid out as soon as possible.
- Assisting with test drives, selling cars, and value-added products.
- Like insurance, tracker, warranty, COR, licensing and registration, dents, and tire cover.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
Junior Marketing Specialist
WeBuyCars
Durban
05.2022 - 05.2023
- Campaign Support: Assist in the planning, execution, and monitoring of marketing campaigns across various channels.
Help track and report on the performance of campaigns, and suggest improvements.
- Content Creation: Create and edit content for blogs, social media posts, email newsletters, and other marketing materials.
Assist with the design and formatting of marketing assets.
- Social Media Management: Manage and schedule posts across social media platforms.
Monitor engagement, respond to comments/messages, and help grow the brand's online community.
- Market Research: Conduct research to identify trends, customer preferences, and competitor strategies.
Help gather and analyze data on target markets to support campaign strategies.
- Email Marketing: Help in creating and sending email newsletters or promotional emails.
Assist with A/B testing, analyzing open rates, click-through rates, and other email campaign metrics.
- SEO and Website Optimization: Assist in updating website content to ensure it aligns with SEO best practices.
Help implement keywords and content strategies to improve website ranking.
- Data Analysis: Track and analyze campaign performance using tools like Google Analytics, and other marketing analytics platforms.
Assist in preparing reports and data presentations for senior team members.
- Event Support: Help organize and promote marketing events, webinars, or trade shows.
Coordinate logistics, manage invitations, and support the team during event execution.
- Collaboration and Communication: Work closely with other team members, including sales, design, and product teams, to ensure marketing strategies align with overall business objectives.
Communicate effectively with external partners, vendors, and agencies.
Sales Assistant
WeBuy Cars
04.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered a constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative Agent
CCI
01.2020 - 01.2021
- Led on- and off-site customer support teams across multiple time zones.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Attended training sessions for new products and services or process changes as required.
- Tracked shipments from suppliers to ensure timely delivery of goods according to customer expectations.
- Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
BCOM - MARKETING & BUSINESS MANAGEMENT
Damelin College
Durban, South Africa05-2023
Skills
- Project Management
- Sales
- Teamwork
- Time management
- Problem solving
- Effective communication
- Critical thinking
- Campaign management
- Customer relationship management
- Sales strategy development
- Market research
- Data analysis
- Effective communication
- Time management
- Content creation
- Social media management
- SEO optimization
- Collaboration
- Expert in software
- Marketing material design
- Analytics and SEO
- Market trends
- Mobile marketing
- Promotional planning
- Customer research
Accomplishments
- Promoted multiple times within We Buy Cars
- I graduated with merit and received my degree
Disclaimer
I hereby assure that the above information furnished by me is true and correct to the best of my knowledge. I hope that the above mentioned particulars will meet your requirements and if given a chance to prove myself, I assure you that I will do the best to fulfill company's objectives.
References
References will be provided upon request.
Languages
- English, Fluent
- Zulu, Fluent
- Isixhosa, Fluent
Languages
Xhosa
First Language
English
Proficient (C2)
C2
Zulu
Proficient (C2)
C2
Certification
- NCA certification from Moonstone Business School of Excellence
References
References available upon request.
Timeline
Sales Executive
WeBuy Cars
04.2023 - Current
Junior Marketing Specialist
WeBuyCars
05.2022 - 05.2023
Sales Assistant
WeBuy Cars
04.2021 - 04.2022
Customer Service Representative Agent
CCI
01.2020 - 01.2021
BCOM - MARKETING & BUSINESS MANAGEMENT
Damelin College
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