Simpiwe Mrwarwaza
Admin Officer
Colesberg
Summary
Accomplished Administrative Officer with a proven track record at the Northern Cape Department of Health, excelling in office management and fostering robust relationships. Expert in streamlining operations and enhancing communication, demonstrated through successful project support and staff supervision. Skilled in database administration and problem-solving, significantly improving office efficiency and stakeholder satisfaction. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Officer
Northern Cape Department of Health
Colesberg
03.2016 - Current
- Created, prepared, and delivered reports to various departments monthly.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Contributed to successful projects by providing essential administrative support and resource management.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and delivering.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse of approximately 400 files per month.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities about 30 employees.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Maintained inventory of office supplies and placed orders.
- Performed wide-ranging administrative, financial and service-related functions.
Administrative Officer
Northern Cape Department of Health
Colesberg
02.2012 - 02.2016
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports daily ensured approximately 40 payments are made.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues daily.
- Trained and supervised employees on office policies and procedures.
- Maintained inventory of office supplies and placed orders daily.
Administrative Clerk
Northern Cape Department of Health
Colesberg
04.2008 - 01.2012
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspace.
- Managed daily mail distribution for both internal employees and external customers or clients approximately 60 incoming mails and faxes.
- Arranged meetings and appointments and updated records to assist management monthly.
- Supported auditors by efficiently compiling requested documentation.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or department documentation daily.
Education
Master of Public Administration - Public Administration
MANCOSA
Durban, South Africa 07.2024 - Current
Bachelor of Public Administration Honours - Public Administration
MANCOSA
Durban, South Africa 02.2020 - 12.2020
Bachelor of Public Administration - Public Administration
MANCOSA
Durban, South Africa 01.2017 - 12.2019
Skills
Office management
Timeline
Master of Public Administration - Public Administration
MANCOSA
07.2024 - Current
Bachelor of Public Administration Honours - Public Administration
MANCOSA
02.2020 - 12.2020
Bachelor of Public Administration - Public Administration
MANCOSA
01.2017 - 12.2019
Administrative Officer
Northern Cape Department of Health
03.2016 - Current
Administrative Officer
Northern Cape Department of Health
02.2012 - 02.2016
Administrative Clerk
Northern Cape Department of Health
04.2008 - 01.2012
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