SIMPHIWE THEMBELIHLE THANGO

• Improved team knowledge and performance with regular training sessions on product updates and sales techniques.
• Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
• Implemented effective time management strategies, maximizing daily call volume and productivity.
• Collaborated with team members to meet and exceed monthly sales targets consistently.

Handle inbound and outbound customer calls, providing accurate information and support.

Resolve customer issues and complaints in a timely manner.

Maintain detailed records of customer interactions.

Meet performance targets and call handling metrics.

Provide feedback to improve customer service processes.

Responded to customer emails with accurate, professional replies.

• Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
• Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
• Process orders accurately from order confirmation to delivery.
• Input data into internal systems and assist in generating reports related to product performance, inventory, and purchasing trends.