Simphiwe Vokwana
Team Leader
Cape Town,Western Cape
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Team Leader
WNS Global Services
Cape Town
10.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics. E.g. 95% Rep resolve minimum
Team Leader
Hollamsa
Johannesburg
12.2021 - 09.2022
- Lead team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Implemented innovative sales techniques to enhance team productivity and drive results.
Debt Collector
CSS Brooks and Luyt Attorneys
Johannesburg
01.2020 - 09.2021
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Education
Customer Support Skills Certificate - Sales and Service Excellence Certificate
Udemy
Cape Town, South Africa 10.2023 - 04.2024
High School Diploma -
Gobizembe High School
Eastern Cape, South Africa 01.2003 - 12.2007
Skills
Accomplishments
- Team Leader at Hollamsa since September 2022
- President of the Student Representative Council (SRC) in High School
References
- Anga Mbini, Manager: WNS Global, 0633061179
- Calvin Ndlhovu, Line Manager: Hollamsa, 0625580206
Timeline
Customer Support Skills Certificate - Sales and Service Excellence Certificate
Udemy
10.2023 - 04.2024
Team Leader
WNS Global Services
10.2023 - Current
Team Leader
Hollamsa
12.2021 - 09.2022
Debt Collector
CSS Brooks and Luyt Attorneys
01.2020 - 09.2021
High School Diploma -
Gobizembe High School
01.2003 - 12.2007
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