Simphiwe Thandeka Madonsela
Customer Service Officer
Summary
Customer service officer bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Customer service officer.
Turn2 Bluestar Financial Planners
03.2016 - Current
- Handling incoming and ongoing calls and emails from customers.
- Handling complaints, responding to customer inquiries, sales, and resolving technical problems.
- Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints.
- Generate sales leads. Meet personal/customer service team sales targets and call handling quotas.
- Send out marketing newsletters to clients.
- Managed customer relations and customer service through daily communication and interaction.
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manuals forms processing and digital information updates.
- Managing diaries, appointments booking and meeting organizer.
- Maintaining filing systems.
- Scheduling appointments.
- Input data into spreadsheets and databases.
Admin Clerk (Registry)
Department of Health
09.2013 - 02.2014
- Input data into spreadsheets and databases.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Improved communication between departments through effective scheduling and coordination of meetings.
Education
No Degree - Information Technology: End User Computing
Xtensive ICT Academy
Ermelo 04.2001 -
High School Diploma -
Ithafa Comprehensive School
Ermelo 04.2001 -
Skills
Customer relations
Data entry
Records maintenance
Database management
Problem-solving
Appointment scheduling
Administrative support
Time management
Adaptability and flexibility
Decision-making
Computer proficiency
Microsoft Office Suite
Sales expertise
Professional telephone demeanor
Certification
Continuous Professional Development (Customer Servoce)nt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Continuous Professional Development (Customer Servoce)nt
05-2023
Compliance (Customer Service)
12-2022
Communication (Customer Service
12-2022
POPIA for Support (Customer Service)
12-2022
Digital Behavior Policy Awareness(Customer Sevice
10-2022
Email Etiquette (Customer Service)
09-2022
Customer service officer.
Turn2 Bluestar Financial Planners
03.2016 - Current
Admin Clerk (Registry)
Department of Health
09.2013 - 02.2014
No Degree - Information Technology: End User Computing
Xtensive ICT Academy
04.2001 -
High School Diploma -
Ithafa Comprehensive School
04.2001 -