Simphiwe Sigola
Junior Manager/Headwaiter And Waiter
Pretoria BlueCrane Restaurant
Summary
Hardworking Head Waiter with12 years of serving experience. Expert in training employees in Customer service with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Headwaiter and Waiter
Blue Crane Restaurant
Pretoria
02.2011 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
O Level - O Level
Swazi Secondary School
Mbalabala 01.2001 - 01.2004
Skills
Food and beverage pairings
Daily specials memorization
Menu presentation
Upselling techniques
Customer service
Excellent communication skills
Multitasking Skills
Problem solving skills
Timeline
Headwaiter and Waiter
Blue Crane Restaurant
02.2011 - Current
O Level - O Level
Swazi Secondary School
01.2001 - 01.2004