Summary
Overview
Work History
Education
Skills
Timeline
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Simphiwe Shude

Sales Representative
Alberton

Summary

Dynamic sales professional with a proven track record at Affinity Life Ltd, excelling in customer relationship building and sales development. Achieved significant revenue growth through innovative strategies and exceptional client service. Skilled in utilizing CRM software for efficient account management while maintaining a strong focus on customer needs and satisfaction.

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

11
11
years of professional experience

Work History

Sales Representative

Affinity Life Ltd
01.2024 - 12.2024
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Increased market penetration with introduction of innovative sales tactics.
  • Built relationships with customers and community to promote long term business growth.

Credit Controller

Mtimandze and Associates
11.2019 - 12.2023
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Reached out to customers to check on payments and convey options.
  • Obtained payments and entered details into system.
  • Reviewed customer accounts for compliance with repayment obligations.
  • Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
  • Increased collection rates through proactive account management and regular follow-ups with clients.

Sales Consultant

Le Morgan Pty Ltd
03.2014 - 07.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

Education

RE5 Certificate - Insurance

Moonstone
Alberton
10.2021

Skills

Customer service

Timeline

Sales Representative

Affinity Life Ltd
01.2024 - 12.2024

Credit Controller

Mtimandze and Associates
11.2019 - 12.2023

Sales Consultant

Le Morgan Pty Ltd
03.2014 - 07.2018

RE5 Certificate - Insurance

Moonstone

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Simphiwe ShudeSales Representative