Simphiwe Mpalweni
Hostess
Johannesburg
Summary
At Mrs Nushka, excelled in guest relations management and hospitality service, enhancing customer satisfaction significantly. Skilled in menu presentation and adept at resolving complaints, ensuring a seamless dining experience. Demonstrated exceptional multitasking abilities, contributing to performance improvement and efficient guest seating.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Mrs Nushka
Magaliesburg, South Africa
09.2023 - Current
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Matric -
Queens Park School
Roodepoort, South AfricaSkills
Menu presentation
Languages
English
Upper intermediate (B2)
Tswana
Advanced (C1)
IsiZulu
Elementary (A2)
Timeline
Restaurant Hostess
Mrs Nushka
09.2023 - Current
Matric -
Queens Park School
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