Simphiwe Mpalweni
Hostess
Johannesburg
Summary
At Mrs Nushka, excelled in guest relations management and hospitality service, enhancing customer satisfaction significantly. Skilled in menu presentation and adept at resolving complaints, ensuring a seamless dining experience. Demonstrated exceptional multitasking abilities, contributing to performance improvement and efficient guest seating.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Mrs Nushka
Magaliesburg, South Africa
09.2023 - Current
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Matric -
Queens Park School
Roodepoort, South AfricaSkills
Menu presentation
To-go order preparation
Guest relations management
Impression management
Bar terminology
Table setting knowledge
Hospitality service expertise
Performance improvement
Languages
English
Upper intermediate (B2)
Tswana
Advanced (C1)
IsiZulu
Elementary (A2)
Timeline
Restaurant Hostess
Mrs Nushka
09.2023 - Current
Matric -
Queens Park School