Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Simphiwe Mokoena

Simphiwe Mokoena

Administrator Clerk
Soweto

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Events Coordinator

Now United Holdings
Johannesburg
05.2022 - 11.2023
  • Personal Assistant at Namanje safety and compliance, then promoted to be then Team Leader.
  • Worked well in a Team setting, providing support and guidance.

Call Center Agent

Merchants
Johannesburg
09.2021 - 04.2022

Taking Inbound calls.

  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls

Education

Some College (No Degree) -

Aurora Girls High School
South Africa

Skills

Project Planning

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Personal Information

  • Date of Birth: 06/08/98
  • Gender: Female
  • Nationality: South African
  • Marital Status: Single

References

  • Now United Holdings, Mthuthuzeli Moses Moyo, 0670128521, gontshi.mm@gmail.com
  • Merchants, Njingalwazi Zondi, 0791820979

Timeline

Events Coordinator

Now United Holdings
05.2022 - 11.2023

Call Center Agent

Merchants
09.2021 - 04.2022

Some College (No Degree) -

Aurora Girls High School

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Simphiwe MokoenaAdministrator Clerk