Simphiwe Mokoena

• Personal Assistant at Namanje safety and compliance, then promoted to be then Team Leader.
• Worked well in a Team setting, providing support and guidance.

Taking Inbound calls.

• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls