Simphiwe Mokoena
Administrator Clerk
Soweto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Events Coordinator
Now United Holdings
Johannesburg
05.2022 - 11.2023
- Personal Assistant at Namanje safety and compliance, then promoted to be then Team Leader.
- Worked well in a Team setting, providing support and guidance.
Call Center Agent
Merchants
Johannesburg
09.2021 - 04.2022
Taking Inbound calls.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls
Education
Some College (No Degree) -
Aurora Girls High School
South AfricaSkills
Project Planning
undefinedPersonal Information
- Date of Birth: 06/08/98
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Now United Holdings, Mthuthuzeli Moses Moyo, 0670128521, gontshi.mm@gmail.com
- Merchants, Njingalwazi Zondi, 0791820979
Timeline
Events Coordinator
Now United Holdings
05.2022 - 11.2023
Call Center Agent
Merchants
09.2021 - 04.2022
Some College (No Degree) -
Aurora Girls High School
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