Simphiwe Mhlongo
Durban
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly Bartender with exceptional communication and servicing skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bartender
Hooters SA
04.2023 - 02.2024
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manager
Malwande Financial Planning
10.2022 - 09.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Sales Agent
Icon Africa
07.2021 - 09.2022
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Increased sales and customer satisfaction through personalized servicing.
- Logged reports, expenses, receipts, and sales in company database.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by Number%.
- Explained features and advantages of Type products or services to promote sales.
Consultant
Needbank LTD
06.2019 - 05.2021
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Onboarded and managed new client accounts to boost retention rates.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Education
N1 - Mechanical Engineering
ELangeni TVET College
Ntuzuma03.2018
Matric - Physical Sciences
Zakhe Secondary School
Durban12.2017
Skills
- Food Running
- Food Preparation
- Suggestive Selling
- Payment Processing
- Beverage Preparation
- Health codes compliance
- Menu Memorization
- Changing beer kegs
- Customer Service
- Customer service expertise
- Creative Mixology
- Responsible Alcohol Service
- Hospitality service expertise
- Wine and liquor knowledge
- Clear and effective communication
- Ordering bar supplies
- Liquor, beer, and wine knowledge
Languages
English
Advanced (C1)
Xhosa
Upper intermediate (B2)
Timeline
Bartender
Hooters SA
04.2023 - 02.2024
Manager
Malwande Financial Planning
10.2022 - 09.2023
Sales Agent
Icon Africa
07.2021 - 09.2022
Consultant
Needbank LTD
06.2019 - 05.2021
N1 - Mechanical Engineering
ELangeni TVET College
Matric - Physical Sciences
Zakhe Secondary School
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