Simphiwe Mdluli
Swaneville,South Africa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Representative
Avbob
Roodepoort , South Africa
01.2022 - 08.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
Sales Assistant
Edgars Clearwater Mall
Roodepoort , South Africa
07.2006 - 11.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Consultant
African Sales
Randburg , South Africa
09.2013 - 12.2014
- Maintained organized, presentable merchandise to drive continuous sales.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Retained consistent client base by conducting market research to develop brand strategy.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
Education
Matric - Commerce Subjects
Phambili High School
Mpumalanga Ermelo 01.2018
Skills
Lead prospecting
Strategic planning
Customer Relations
Sales expertise
Staff Training
Problem solving strength
Client Service
Product promotions
SA Drivers License C1 (code 10)
Reference: Veli Khayise: 0764104028
Thabo Kgashane: 0722693328
Accomplishments
- Achieved my target through effectively helping with customers.
- Resolved product issue through consumer testing.
Timeline
Sales Representative
Avbob
01.2022 - 08.2023
Sales Consultant
African Sales
09.2013 - 12.2014
Sales Assistant
Edgars Clearwater Mall
07.2006 - 11.2019
Matric - Commerce Subjects
Phambili High School