SIMPHIWE MBILI
Phoenix
Summary
Dynamic sales leader with proven success at SMG BMW Richards Bay, excelling in customer service and strategic sales planning. Expert in CRM and negotiation, consistently exceeding targets while enhancing operational efficiency. Recognized for cultivating strong client relationships and implementing performance monitoring tools to drive dealership success.
Overview
10
10
years of professional experience
Work History
Motorrad Sales Manager
SMG BMW Richards Bay
Richards Bay
05.2023 - 08.2025
- Led the Motorrad Sales Division, driving sales performance, elevating customer satisfaction, and ensuring strict adherence to brand standards.
- Oversaw the day-to-day operations of the Used Cars Department, fulfilling Acting Manager responsibilities, despite not holding the formal title.
- Demonstrated strong capabilities in sales leadership, stock management, pricing strategy, customer service, and team coordination.
- Collaborated closely with Sales Executives, F&I, Workshop teams, and senior management to streamline delivery processes and enhance operational efficiency.
- Introduced performance monitoring tools, coordinated sales reporting, and implemented process improvements across both departments.
- Strengthened customer relationships and enhanced overall dealership performance through effective cross-department leadership and support.
New & Used Vehicle Sales Executive
BMW Centurion
Centurion
05.2022 - 05.2023
- Achieved consistent monthly sales by managing end-to-end vehicle sales process.
- Facilitated tailored client consultations to evaluate preferences and budget requirements.
- Negotiated trade-in values and final deal structures with finance department.
- Maintained detailed CRM records of leads, follow-ups, and appointments.
- Collaborated with marketing team to enhance local promotional campaigns and activations.
- Followed up on leads from marketing campaigns to expand sales opportunities.
- Educated customers on features, benefits, pricing plans of services offered.
- Conducted follow-up calls with prospects to assess needs and propose solutions.
New & Used Vehicle Sales Executive
SMG BMW Richards Bay
Richards Bay
09.2020 - 05.2022
- Consistently exceeded monthly targets through excellent customer service and product knowledge.
- Responded promptly to inquiries from online platforms, phone calls, and showroom walk-ins.
- Matched customer preferences with available inventory and customized financing packages.
- Ensured showroom displays met premium standards through effective stock management and presentation.
New & Used Vehicle Sales Executive
SMG MINI Rocks Umhlanga
Umhlanga
05.2018 - 08.2020
- Maintained high sales volume by engaging prospects and cultivating trusted customer relationships.
- Conducted thorough needs analyses and delivered product demonstrations to facilitate informed decisions.
- Collaborated with finance team to ensure accurate structuring of deals and documentation.
- Developed tailored sales techniques for successful selling and upselling to clients.
- Employed active listening to assess customer preferences and financial limitations.
- Established key customer relationships that resulted in increased sales revenue.
- Facilitated test drives for prospective buyers, enhancing overall customer experience.
- Advised customers on financing options and warranty plans relevant to purchases.
Used Vehicle Sales Executive
SMG BMW South Coast
South Coast
04.2015 - 04.2018
- Cultivated relationships with existing customers, resulting in increased repeat business.
- Delivered tailored sales solutions aligned with client preferences and budgets.
- Sourced new sales opportunities through inbound lead follow-up and networking.
- Maintained organized records of prospects, test drives, and contracts for transparent communication.
- Developed expertise in various make and models to enhance sales interactions.
- Implemented effective sales strategies to meet customer needs and drive revenue.
- Executed cold calling initiatives to promote products and services.
Education
Management - Leadership & Emotional Intelligence SC
Eduvos
Midrand08-2024
N2 - Mechanical Engineering
LC Johnson FET College
Durban11-2006
High School Diploma - Durban
Burnwood Secondary School
Durban12-2005
Skills
Sales Leadership & Team Management
Customer Relationship Management
Strategic Sales Planning & Target Achievement
Negotiation & Deal Structuring
Inventory, Stock & Process Management
Languages
- English (Fluent)
- IsiZulu (Fluent)
- IsiXhosa (Fluent)
References
Dale Schrauwen
Dealer Principal
SMG BMW Richards Bay
Call: 081 344 9976
Francois De Villiers
New Vehicle Sales Manager
BMW Centurion
Call: 083 630 8513
Frank Mitchell
New Vehicle Sales Manager
SMG MINI Umhlanga
Call: 079 565 7450
Timeline
Motorrad Sales Manager
SMG BMW Richards Bay
05.2023 - 08.2025
New & Used Vehicle Sales Executive
BMW Centurion
05.2022 - 05.2023
New & Used Vehicle Sales Executive
SMG BMW Richards Bay
09.2020 - 05.2022
New & Used Vehicle Sales Executive
SMG MINI Rocks Umhlanga
05.2018 - 08.2020
Used Vehicle Sales Executive
SMG BMW South Coast
04.2015 - 04.2018
Management - Leadership & Emotional Intelligence SC
Eduvos
N2 - Mechanical Engineering
LC Johnson FET College
High School Diploma - Durban
Burnwood Secondary School