SIMPHIWE MANGALISO
Cape Town
Summary
Dedicated Law Enforcement Officer with 4+ years municipal enforcement experience and a strong foundation in Public Administration, Policing Practices, and Immigration-related compliance. Currently serving as a Law Enforcement Officer with the City of Cape Town, specializing in by-law enforcement, crime prevention, and public safety. Holds an Honours in Policing Practices and a Bachelor in Public Administration. Experienced in investigations, evidence collection, stakeholder engagement, and application of legislation. Seeking to leverage enforcement and administrative expertise as a Control Immigration Officer: Inspectorate at the Department of Home Affairs.
Overview
1
1
Certification
8
8
years of post-secondary education
10
10
years of professional experience
Work History
Law Enforcement Officer
City of Cape Town Metro Municipality
Cape Town
12.2021 - Current
- Enforce Municipal By-Laws and applicable legislation to ensure compliance and public safety
- Conduct patrols, inspections, and investigations in line with Peace Officer mandate
- Collect evidence, complete occurrence books, and prepare reports for prosecution/legal purposes
- Engage with community members and stakeholders to promote law compliance
- Working joint operations with SAPS, Dept of Home Affairs Immigration team, tracking illegal immigrants and effecting arrests
- Apply Batho Pele principles in all public interactions
Customer Service Agent/Office Assistant
City of Cape Town Metro Municipality
Cape Town
08.2016 - 05.2018
- Operated biometric fingerprint scanner and verified client identities for municipal services
- Provided administrative support and maintained accurate records in line with POPIA
- Handled procurement processes and office compliance documentation
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Education
Honours Degree - Policing Practices
Stadio University
South Africa 04.2023 - 05.2026
Honours Degree - Social Science/International Relations/Political Science
Walter Sisulu University
Mthatha, Eastern Cape 03.2014 - 09.2015
Bachelor - Public Administration
Walter Sisulu University
Mthatha, Eastern Cape 02.2011 - 05.2014
Skills
- Immigration Act 13 of 2002 & Related Legislation
- Inspectorate Operations & Field Investigations
- Crime Prevention & Law Enforcement
- Evidence Collection & Case File Preparation
- Biometric Systems & Data Capturing
- Stakeholder Liaison & Community Engagement
- Report Writing & Administrative Compliance
- MS Office
- SAP
- Conflict Management
- Diversity Management
- Code 10 License awaiting on PrDP
Certification
- Peace Officer Certificate
- Professional Conduct Certificate
- RPL: Traffic & Metro Police Programme - In progress, City of Cape Town Metro Police Academy
Personal Information
Citizenship: SA Citizen
References
- WELMA MARSHALL, MANAGER, 021 444 3427/081 270 6278
- WONGA MTEBELE, DIRECTOR, 073 523 5868
- KATLEHO RABOHOME, INSPECTOR, 0833844403
Timeline
Honours Degree - Policing Practices
Stadio University
04.2023 - 05.2026
Law Enforcement Officer
City of Cape Town Metro Municipality
12.2021 - Current
Customer Service Agent/Office Assistant
City of Cape Town Metro Municipality
08.2016 - 05.2018
Honours Degree - Social Science/International Relations/Political Science
Walter Sisulu University
03.2014 - 09.2015
Bachelor - Public Administration
Walter Sisulu University
02.2011 - 05.2014