Simphiwe Malunda
Hermanus,Western Province
Summary
Accomplished Shuttle Driver with a proven track record at Authentic Travels, enhancing customer satisfaction through punctual and safe transportation. Expert in GPS navigation and route planning, coupled with exceptional customer service skills, ensured a 100% safety record. Demonstrates strong problem-solving abilities and a commitment to efficiency, making significant contributions to operational excellence.
Overview
8
8
years of professional experience
Work History
Shuttle Driver
Authentic Travels
09.2022 - 10.2024
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Transported customers to and from Location.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
- Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
- Followed company policies and procedures and maintained compliance with standards.
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
- Provided information about routes, destinations and timelines to inform passengers.
Shuttle Driver
Perfect Transport
10.2018 - 09.2020
Shuttle Driver
Specialized Adventure
01.2017 - 10.2018
Education
Grade 11 - Geography,General Science
Qhayiya High School
HermanusSkills
- Punctuality
- Fuel Efficiency
- Preventive Maintenance
- Passenger Assistance
- GPS Applications
- Scheduling flexibility
- Safe Driving
- Customer relations skills
- Traffic laws knowledge
- Clean Driving Record
- Inclement weather driving
- Passenger transportation
- Defensive Driving
- Cleanliness standards
- Vehicle Inspection
- Mobility support
- Route Navigation
- Route Planning
- GPS Navigation
- Guest Relations
- Airport operations
- Hotel procedures
- Adjusting routes
- Area knowledge
- Loading and unloading luggage
- Pickup and drop-off scheduling
- Traffic law compliance
- Fuel logs
- Road safety compliance
- Scheduling pickups
- Efficiency and Time Management
- Knowledge of local area
- Passenger Safety
- Defensive Driving Practices
- Dependable and Trustworthy
- Mileage and Service Logs
- Fluent in English
- Incident Reporting
- Safe Driving Practices
- Problem-Solving
- Customer Service
- Dependable and reliable
- Attention to Detail
- Safety-focused
- Effective communication skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Strong Working Relationships
- Organizational Skills
- GPS and route planning
- Active Listening
- Valid Driver's License
- Decision-Making
- Cash Handling
- Ability to Lift 50 Pounds
- Communication and Interpersonal Skills
- Customer Support
- Relationship Building
- Traffic Laws and Regulations
- Time, Mileage, and Fuel Tracking
- Vehicle inspections
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Shuttle Driver
Authentic Travels
09.2022 - 10.2024
Shuttle Driver
Perfect Transport
10.2018 - 09.2020
Shuttle Driver
Specialized Adventure
01.2017 - 10.2018
Grade 11 - Geography,General Science
Qhayiya High School
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