Simphiwe Langa
Customer Care Representative
Johannesburg
Summary
A seasoned customer service professional with one year of experience managing client needs in logistics. Known for being enthusiastic, people-oriented, and detail-driven, with a focus on team success and operational efficiency. Strong understanding of brand mission delivery through exceptional customer interactions. Motivated to learn, grow, and excel.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Call Center Representative
Advance Call Center Technologies
06.2025 - Current
- Provide customer support in German and English, handling 40+ queries daily across calls, chats, and emails.
- Achieve high quality assurance scores by delivering accurate, professional, and culturally sensitive responses.
- Demonstrate strong multitasking abilities, updating systems in real time while assisting customers.
- Build trust with clients by actively listening, clarifying needs, and resolving issues promptly.
- Maintain consistent punctuality, reliability, and performance standards within the first 2 months of employment.
Customer Service Executive
Everhelp
09.2024 - 06.2025
- Acted as a critical link between customers, logistics, and production, ensuring smooth deliveries and clear communication.
- Turned complaints into opportunities by providing empathetic, tailored solutions, reducing churn and boosting customer trust.
- Tasked with 60+ daily tickets via chat, email, and phone.
- Delivered exceptional remote customer service in fluent German, representing a high-volume print-on-demand brand with professionalism and cultural fluency.
- Handled queries on automated printing processes, orders, and delivery tracking.
Logistics Coordinator/Customer Care Coordinator
TrenStar GmbH
06.2023 - 09.2024
- Supported German-speaking clients with system-related queries and served as a key point of contact for troubleshooting and guidance.
- Created detailed logistics performance reports and managed inventory levels based on demand analysis.
- Tested and implemented new website features, providing training to users for seamless adoption and usability.
Omni-Channel Customer Care Consultant
The MultiChoice Group
12.2021 - 06.2023
- Consistently exceeded 90%+ service quality scores and outperformed monthly sales targets at MultiChoice Group — Africa’s leading entertainment company and major satellite TV provider.
- Delivered seamless omni-channel support (chat, email, social media, and phone), resolving technical and billing queries with speed and accuracy.
- Engaged customers through product expertise and upselling, while managing escalations and ensuring high customer satisfaction.
Education
Diploma - Retail Business Management
University of Johannesburg
01-2021
High School Diploma -
Deutsche Internationale Schule Johannesburg
12-2018
Skills
- Customer relationship management
- Customer needs assessment
- Quality Assurance
- Call Management
- Active Listening
- Complaints resolution
- Creative problem solving
- Interpersonal Skills
- International Logistics Coordination
- Logistics Support Experience
Accomplishments
- Recognition for top performance for delivering
exceptional customer service and exceeding sales
targets (2023). - Completed Diploma in Retail Business Management with 16 distinctions (2019-2021)
- Awarded with an 8 years Scholarship to study at the
German International school in Johannesburg (2011-2018)
Timeline
Call Center Representative
Advance Call Center Technologies
06.2025 - Current
Customer Service Executive
Everhelp
09.2024 - 06.2025
Logistics Coordinator/Customer Care Coordinator
TrenStar GmbH
06.2023 - 09.2024
Omni-Channel Customer Care Consultant
The MultiChoice Group
12.2021 - 06.2023
High School Diploma -
Deutsche Internationale Schule Johannesburg
Diploma - Retail Business Management
University of Johannesburg
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