Simphiwe Langa
Logistics Coordinator
Centurion
Summary
A seasoned customer service professional with a year of experience managing clients needs in a logistics setting. Enthusiastic, hospitable, people-oriented, and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Understands the importance of customer service as well as ensuring that each interaction with customers delivers the mission of the brand. Motivated to learn, grow, and excel in the customer service industry.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Logistics Coordinator
TrenStar
06.2023 - Current
- Supporting customers with system-related queries.
- Creating reports to provide insights into logistics operations and performance.
- Monitoring and adjusting inventory levels according to demand.
- Testing new features on client website and training web users.
- Point of contact for German-speaking clients.
Omni-channel Customer Care Consultant
The MultiChoice Group
12.2021 - 06.2023
- Maintained and exceeded a score of 90% monthly for service quality.
- Met and exceeded sales targets monthly.
- Answered product and service questions and suggested other offerings to attract potential customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled technical and billing queries via chat, email, social media, and telephone.
Direct Sales Representative
Avon Products
06.2020 - 12.2021
- Sold products worth R5,000 within 6 months of joining.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Diploma - Retail Business Management
University of Johannesburg
11 Sans Souci Rd 02.2019 - 12.2021
Matriculation Certificate -
Deutsche Internationale Schule Johannesburg
Bunting Rd 01.2011 - 12.2018
Skills
Customer Relationship Management
Quality Assurance
Call Management
Active Listening
International Logistics Coordination
Logistics Support Experience
Complaints resolution
Creative problem solving
Customer Service and Care
Interpersonal Skills
Certification
First Aid-Level 1 (2024)
Accomplishments
- Recognition for top performance for delivering exceptional customer service and exceeding sales targets (2023).
- Completed Diploma in Retail Business Management with 16 distinctions (2019-2021)
- Awarded with an 8 years Scholarship to study at the German International school in Johannesburg (2011-2018)
Timeline
Logistics Coordinator
TrenStar
06.2023 - Current
Omni-channel Customer Care Consultant
The MultiChoice Group
12.2021 - 06.2023
Direct Sales Representative
Avon Products
06.2020 - 12.2021
Diploma - Retail Business Management
University of Johannesburg
02.2019 - 12.2021
Matriculation Certificate -
Deutsche Internationale Schule Johannesburg
01.2011 - 12.2018
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