Simphiwe Hlatshwayo

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.

Customer service , assisting customers with their queries and their orders online.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Resolved passenger conflicts and medical emergencies during flights.
• Ensured safety and comfort of customers onboard aircraft.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.