SIMPHIWE DIPHA
Travel Consultant | Reservations Specialist | Customer Service Professional
Gauteng
Summary
Reservations Specialist managing 31+ provisional bookings per week, 41–80 booking files per month, and client correspondence across complex safari itineraries. Uses WETU to prepare accurate pricing and keep reservation details current from provisional booking through confirmation. Strengthens client satisfaction by keeping travelers informed, resolving pricing and availability questions, and maintaining clear records for invoices and booking summaries.
Overview
12
12
years of professional experience
Work History
Reservations Specialist
African Safari Group
06.2025 - 12.2025
- Managed reservation files, invoices, booking summaries, and client correspondence.
- Managed reservation files, invoices, booking summaries, and client correspondence to streamline workflow.
- Followed up on provisional bookings to enhance conversion rates and secure sales.
- Informed clients throughout booking process, ensuring clarity and confidence.
- Maintained high levels of customer satisfaction through professional service delivery.
- Prepared accurate travel quotations using WETU.
- June 2025 – December 2025
Sales Executive
Oneplan Insurance
01.2024 - 01.2025
- Cultivated and strengthened customer relationships to enhance retention and satisfaction.
- Negotiated contracts and provided tailored insurance solutions.
- Built and maintained strong customer relationships.
- Provided tailored customer service and leveraged product knowledge to address client needs effectively.
- January 2024 – January 2025
Sales Consultant
MiWay Life
09.2022 - 09.2024
- Recommended tailored insurance products aligned with client needs to enhance satisfaction.
- Recommended suitable insurance products based on client needs.
- Provided professional assistance to walk-in and telephone customers, ensuring positive experiences.
- Cultivated and sustained long-term client relationships to foster loyalty and repeat business.
- September 2022 – September 2024
Sales Agent
Clientele Life
09.2020 - 02.2022
- Exceeded sales targets by developing tailored strategies for diverse customer needs.
- Delivered engaging product presentations that enhanced customer understanding and interest.
- Assisted customers with enquiries and policy sales, ensuring clarity and satisfaction throughout the purchasing process.
- Assisted customers with enquiries and policy sales.
- September 2020 – February 2022
Travel Administrator
Akilanga DMC & Events
05.2018 - 03.2020
- Coordinated booking confirmations via CRM systems to streamline processes.
- Cultivated strong supplier relationships to enhance service delivery.
- Verified financial accuracy across all bookings to prevent discrepancies.
- Supported operations through exceptional customer service.
- May 2018 – March 2020
Travel Administrator
Abercrombie & Kent Safaris
05.2014 - 04.2018
- Coordinated comprehensive domestic and international travel arrangements to meet diverse client needs.
- Managed complex itineraries, ensuring timely and precise travel experiences for all stakeholders.
- Negotiated supplier rates to support cost-effective travel solutions.
- Cultivated and maintained strong relationships with suppliers to enhance service delivery and support strategic objectives.
- Ensured compliance with company travel policies and procedures.
- May 2014 – April 2018
Education
Diploma - Hospitality and Tourism Management
Vaal University of Technology
Vanderbijlpark, South Africa09-2013
High School Diploma -
Musi Comprehensive School
Soweto 04.2001 -
Skills
Travel reservations and bookings
Luxury safari quotations
Customer relationship management (CRM)
WETU and Travel Hub
Itinerary planning
Fare quoting
Travel documentation
Booking amendment handling
Airline and supplier liaison
Client service excellence
Sales and business development
Pricing and costing
Negotiation skills
Administrative support
Sales pipeline management
Customer retention
Upselling techniques
Timeline
Reservations Specialist
African Safari Group
06.2025 - 12.2025
Sales Executive
Oneplan Insurance
01.2024 - 01.2025
Sales Consultant
MiWay Life
09.2022 - 09.2024
Sales Agent
Clientele Life
09.2020 - 02.2022
Travel Administrator
Akilanga DMC & Events
05.2018 - 03.2020
Travel Administrator
Abercrombie & Kent Safaris
05.2014 - 04.2018
High School Diploma -
Musi Comprehensive School
04.2001 -
Diploma - Hospitality and Tourism Management
Vaal University of Technology