Simon Shandu Digoro
Johannesburg
Summary
Customer-focused Bartender with strengths in creating positive guest experiences. Manages high-volume shifts, serving up to 200 customers while maintaining service quality. Delivers expertly crafted cocktails, ensuring accuracy and attention to detail in every order. Efficient Bartender skilled in inventory management and cash handling. Coordinates bar operations, including stock counting and replenishment, to maintain optimal supplies. Committed to upholding hygiene standards and a professional bar environment. Friendly and approachable, always ready to engage with customers and create welcoming atmosphere. Skilled at multitasking, handling various tasks efficiently under pressure while maintaining cheerful demeanor. Excellent communication and problem-solving abilities, ensuring smooth service and customer satisfaction. Reliable and eager to learn, with commitment to contributing positively to team.
Overview
23
23
years of professional experience
Work History
Junior Manager
Pedros Chicken
10.2025 - Current
- Managed team schedules, allocated tasks, and monitored performance to optimise productivity.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Analysed sales data to identify trends, forecast demand, and set realistic targets.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Coordinated with senior management to implement business strategies and operational changes.
- Developed and implemented operational policies to improve quality and customer service standards.
- Led weekly team meetings to discuss targets, achievements, and areas for improvement.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
Waiter
Doppio Zero
09.2024 - 06.2025
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Removed discarded trash and used dishes from customer tables.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
Restaurant General Manager
Pizza Hut
06.2022 - 06.2024
- Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Managed restaurant opening and closing procedures, maintaining faultless establishment security.
- Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness.
- Created targeted promotions to enhance customer spending and achieve weekly sales goals.
- Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximised customer satisfaction.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Scheduled employees to keep shifts well-staffed.
Patrao
Nando's
11.2020 - 03.2022
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
- Prepared range of written communications, documents and reports.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Restaurant General Manager
Domino's Pizza
01.2013 - 03.2020
- Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Managed restaurant opening and closing procedures, maintaining faultless establishment security.
- Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness.
- Created targeted promotions to enhance customer spending and achieve weekly sales goals.
- Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximised customer satisfaction.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Optimised profits by controlling food, beverage and labour costs daily.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Managed inventory levels to prevent stockouts and excess, conducting regular audits for accuracy and efficiency.
- Scheduled employees to keep shifts well-staffed.
FOH Manager
Dros Restaurant and wine sellers
Cresta
01.2010 - 12.2012
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Educated staff members on procedural and menu changes.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Scheduled employees to keep shifts well-staffed.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Drove revenue by coaching team members on customer service and up-selling techniques.
Bartender
Dros Restaurant and Wine sellers
Cresta
09.2003 - 12.2009
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
Education
matric - Accounting, Business Economics, Economics, Mathematics, English, Afrikaans and Tswana
Nic Mpshe Secondary School
Winterveld, Pretoria2001
Skills
- Customer service
- Inventory management
- Cash handling
- Bar organization
- Cocktail preparation
- Fast-paced service
- Team building
- Staff training
- Communication skills
- Order accuracy
- Attention to detail
- Hygiene standards
- Positive attitude
- Punctual
- Patience with customers
- Money handling
- Spirits, beer and wine knowledge
Languages
Afrikaans
Intermediate
B1
Timeline
Junior Manager
Pedros Chicken
10.2025 - Current
Waiter
Doppio Zero
09.2024 - 06.2025
Restaurant General Manager
Pizza Hut
06.2022 - 06.2024
Patrao
Nando's
11.2020 - 03.2022
Restaurant General Manager
Domino's Pizza
01.2013 - 03.2020
FOH Manager
Dros Restaurant and wine sellers
01.2010 - 12.2012
Bartender
Dros Restaurant and Wine sellers
09.2003 - 12.2009
matric - Accounting, Business Economics, Economics, Mathematics, English, Afrikaans and Tswana
Nic Mpshe Secondary School