Simone Rajah
IT Change Coordinator
Summary
I am a versatile and results-driven individual. An experienced IT Coordinator well-versed in documentation, reporting and data tracking. Talent for handling administrative aspects while going above and beyond requirements to satisfy customers, improve operations and increase quality of service and performance. Leveraging 9 years' experience to take on dynamic new role. Well-organized, administrative professional bringing excellent multitasking abilities. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. I am confident and can clearly articulate my communication, enabling me to continually enhance performance. I am looking forward to an opportunity to join an established and high performing team where I can contribute to sustainable and continued success.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Change Coordinator
4C Group
01.2022 - Current
- Head up the Change Management department
- Created change workflows on Service Desk
- Training the support teams on the Change Management Process
- Webinars on quality standards and parameters
- Managing a change schedule
- Scrutinize engineers deployment plans before it can be sent to CAB
- Reviewing and approving changes
- Compile and communicate the changes for the day/week
- Host PIR (Post Implementation Review) meetings
- Draft minutes of the meeting/CM findings
- Log and update Problem tickets related to failed changes and their root causes
- RCA reviews/findings
- Host CAB (Change Approval Board) meetings
- Host ECAB (Emergency Change Approval Board) meetings
- Review evidence of completion after each change and close changes
- Transition management – on boarding new clients
- Drafting transition checklists
- Dealing with internal and external stakeholders
- Reporting and administration
- Quality, compliance and accreditation
- Work on Kanbanize and Jira boards
- Well versed on the Manage Engine Service Desk Plus application
- Experience on BMC Remedy application
- Oversee/training of team members.
- Developed solutions to address complex issues and operational gaps.
IT Coordinator
Sanlam
07.2018 - 12.2021
- Responsible for email communication & coordinating Microsoft patch cycles, security Vulnerabilities on client servers
- Dealing with software and hardware engineers on a daily regarding cyber security patches/system updates
- Work hand in hand with the SQL DBA team, understanding their environment, servers, patches
- Excel, Word, Publisher, VMWare, SharePoint, SQL Connect Tool (MIS), Infraview/ADDM
- Knowledge of logging requests/tickets for service delivery
- Background knowledge on Datacentre architecture
- Oversee/training of team members.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Administrative Manager
TOTAL Petroleum Incl MUGG & BEAN & MILKY LANE Franchise
01.2014 - 06.2018
- Supervise all staff members timesheets and HR queries
- Assist with accounting capturing and reports on pastel
- Capturing the wages of the weekly staff members
- Responsible for marketing, advertising, and social media
- Training of staff, Purchasing, and monitoring of stock
- Reporting and assessments
- Managing weekly shift schedules
- Implementation of management techniques, leadership, and guidance.
Branch Administrator
Value Logistics
10.2011 - 09.2013
- Oversee all administration in the branch
- Attendance registers (for drivers at various contracts)
- Sequence control & amp vehicle control
- Investigate fines (collate and allocate responsibility & payment)
- Petty Cash (responsible for R30 000)
- Embrace orders e.g
- Stationary, fuel, Eskom, City of Cape Town, and licenses)
- Monthly reports
- The month ends on the system
- Weekly credit report
- Oversee the wage clerk and receptionist
- Fax/copier machine maintenance
- Training and assisting the leadership students.
Receptionist
Value Logistics
01.2011 - 09.2011
- Managing the front desk
- Answering and operating the switchboard
- Administration of drivers & crew members on wage keep
- Gate sheet control
- Break down reports
- Print, copying & faxing
Education
Certificate – ITIL 4 Foundation -
People Cert
Certificate – Digital Marketing - undefined
University of Cape Town
Incomplete – Graphic Design - undefined
CTI Education Group
Grade 12 - undefined
Abbotts College
Skills
Office ManagementStaff ManagementDatabase AdministrationBusiness AdministrationPayroll & BudgetingOrganizational skillsMS OfficePresentationResearchInnovationsCollaborative workIndependenceInterpersonal skillsReportingPastel AccountingE-CommerceSocial Media ManagementSEOTeamworkAbility to work independentlySelf-motivatedIntegrityDecision makingEffective communicationStrong leadershipEthical and trustworthyResults orientatedProblem solvingFairnessFriendly NaturePeople's person
Personal Information
- ID Number: 8912110216080
- Citizenship: South African
- Criminal Record: None
- Driving License: Code 8, with own car
Race Gender
Indian Female
Training
- IPG Essentials, Prevoir Academy, 2023
- Sage Pastel, Sage, 2017
- Online Trading, iForex, 2013
- Microsoft Excel, Apsol, 2012
- First Aid – Level 1, STC-SA, 2005
Certification
ITIL 4 Foundation
Timeline
ITIL 4 Foundation
06-2023
IT Change Coordinator
4C Group
01.2022 - Current
IT Coordinator
Sanlam
07.2018 - 12.2021
Administrative Manager
TOTAL Petroleum Incl MUGG & BEAN & MILKY LANE Franchise
01.2014 - 06.2018
Branch Administrator
Value Logistics
10.2011 - 09.2013
Receptionist
Value Logistics
01.2011 - 09.2011
Certificate – ITIL 4 Foundation -
People Cert
Certificate – Digital Marketing - undefined
University of Cape Town
Incomplete – Graphic Design - undefined
CTI Education Group
Grade 12 - undefined
Abbotts College