Simone Malan
Summary
Serviced-focused team player dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Skilled in working under pressure with sound judgement, good planning abilities and interpersonal communication strengths. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
GENERAL MANAGER
COASTAL COMMUNICATION TOWERS (PTY) LTD
04.2019 - 02.2024
- I was responsible for all sales and general administration - from obtaining quotes from suppliers, updating costing sheets, checking stock availability with supply chain, attending site meetings where needed and generating quotes for customers
- I liaised with customer's regarding their technical requirements, manufacturing or installation progress, delivery ETA's etc
- General administration included drafting of correspondence for management, procurement, scheduling deliveries and dispatches, debtors and creditors function - issuing invoices and statements to customers, following up on payments, processing payments and account recons as and when required
- I was responsible for bookkeeping using QuickBooks and Quickbooks Online, processing of time sheets for salary information and payments
- I drafted employments contracts and other employment admin as and when required.
SALES/OFFICE ADMINISTRATOR
AMALIMA (PTY) LTD (AMALIMA MASTS AND TOWERS)
09.2012 - 03.2019
- I was responsible for all sales administration - from obtaining quotes from suppliers, updating costing sheers, checking stock availability with supply chain, attending site meetings where needed and generating quotes for customers
- General administration included drafting of correspondence for management, procurement, scheduling deliveries and dispatches, debtors and creditors function - issuing invoices and statements to customers, following up on payments, processing payments and account recons as and when required
- I was responsible for capturing of data on QuickBooks and processing of time sheets for salary information and payments
- I assisted in drafting employments contracts and other employment admin as and when required.
ACCOUNT MANAGER
MOBIFIN (PTY) LTD T/A WEBCALL
06.2011 - 08.2012
- I was responsible for assessing customer's telephone accounts to see where we could offer a reduction in call spend by implementing our telephony solution
- I was responsible for loading customer's recurring billing on ACCPAC
- I was responsible for revenue assurance and upgraded customers as and when required and dealt with any queries customers raised.
- I spent 3 months helping the technical support team/help desk by logging faults, assisting with basic trouble shooting, and following up/escalating faults to ensure resolution within SLA's.
SALES ADMINISTRATOR
VOX DATAPRO (NOW VOXTELECOM)
05.2003 - 05.2011
- During my tenure at Vox, I started as a receptionist with duties including switchboard, all office administration, reseller commissions, acting as liaison with Telkom for installation for services such as Diginet, ISDN and ADSL
- I assisted the sales team with queries and captured their sales
- I generated a training manual for our inhouse CRM and onboarded new colleagues in our Cape Town office
- In 2005 I was promoted to branch administrator where I concentrated mainly on branch admin, reseller commissions and sales support
- I was responsible for the scheduling of our local technicians for installations and faults, account/billing queries, including account reconciliations working in Pastel Evolution
- I was also responsible for logging service requests for customers and following up with the support team to ensure feedback was provided and timeous resolutions were met
- I continued to onboard new colleagues on the CRM system
- I became responsible for organizing regional year-end functions (2008-2010) and regional interim and annual financial result presentations whist the company was listed on the JSE
- From booking venues, coordinating meals/refreshments, entertainment and travel when required
- In 2009 I was promoted to sales administrator where I focused mainly on supporting my sales team by generating quotations, drafting of contracts, checking all paperwork, logging of sales contracts, following up with customer's if additional supporting documents were required, upgrading customers, assisting with commission claims and queries, logging service requests and providing feedback to customers.
MANAGER
JACK SPRATT FOODS
12.1996 - 01.2000
- I was responsible for ordering and management of stock, managing the kitchen and casual staff, serving customers, banking, paying suppliers and staff.
Education
DIPLOMA TRAVEL & TOURISM -
VARSITY COLLEGE
12.1997
MATRIC -
SANS SOUCI GIRLS' HIGH SCHOOL
12.1996
Skills
- Detail oriented
- Active listener
- Empathetic
- Customer service focused
- Dependable
- Self-motivated
- Work independently
- Committed
- Quick learner
- Excellent work ethic
- Trustworthy
- Team Player
Activities
I enjoy learning new things, reading and helping others. I foster dogs to ready them for their potential forever homes, which is a rewarding and fulfilling experience.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programsPaid time offPaid sick leaveTeam Building / Company RetreatsQuote
Dream as if you'll live forever. Live as if you'll die today.
James Dean
Timeline
GENERAL MANAGER
COASTAL COMMUNICATION TOWERS (PTY) LTD
04.2019 - 02.2024
SALES/OFFICE ADMINISTRATOR
AMALIMA (PTY) LTD (AMALIMA MASTS AND TOWERS)
09.2012 - 03.2019
ACCOUNT MANAGER
MOBIFIN (PTY) LTD T/A WEBCALL
06.2011 - 08.2012
SALES ADMINISTRATOR
VOX DATAPRO (NOW VOXTELECOM)
05.2003 - 05.2011
MANAGER
JACK SPRATT FOODS
12.1996 - 01.2000
DIPLOMA TRAVEL & TOURISM -
VARSITY COLLEGE
MATRIC -
SANS SOUCI GIRLS' HIGH SCHOOL
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