Simone Leanne van Rooyen
Administrator And Customer Support Specialist
Cape Town
Summary
Hardworking and passionate administrator and receptionist with 12 years experience. I also have additional retail and customer service experience. I have the ability to take initiative and handle the company's managerial tasks and provide assistance in various departments. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
ViVa Outsourcing
12.2022 - Current
- Assistant manager to the customer support team. Assisting IT professionals and students with exam certifications.
- Release of exam results.
- Requests for prerequisites for advanced exams. Approved extra time during exams for students, upon proof.
- Approved extra time during exams for students upon proof.
- Assist with administration tasks for the examination boards.
- Assisting international training providers with exam orders.
- Liaising with the invigilation department on any issues caused during exams.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Logistics Coordinator
Worldwide Coordination
5 2020 - 09.2022
- Coordinating long distance within the US and international moves in and out of the US
- Scheduling moves
- Liasing with clients and agents
- Booking containers for shipments
- Billing agents and clients
- Obtaining documents for customs clearance
- Administrative duties
Veterinary Receptionist
Animal Rescue Organisation
12.2016 - 10.2019
- Corresponding to emails
- Scheduling appointments
- Handling phone enquiries
- Admitting and discharging patients
- Handling financial transactions
- Over the counter sales of products
- Ordering and monitoring of stock control
- Monthly recon of statistics
Weekend Casual Sales Assistant
Absolute Pets
12.2016 - 05.2017
- Assisting sales assistants with administrative duties
- Over the counter sales of products
- Advising clients on pet products and care
- Merchandising of products
- Cleaning of store
Part time Office Assistant
David Sapeika Credit Consultants
11.2015 - 09.2016
- Corresponding to emails
- Handling phone calls
- Filing of paperwork
- Adhoc duties
Office Administrator/Manager
Domestic Animal Rescue Group
05.2013 - 10.2015
- Delegated work responsibilities
- Trained new staff on office procedures
- Ordering and monitoring of supplies
- Coordinating volunteers bookings and projects
- Recording animal hospital records
- Handling animal adoption paperwork
- Assisting with animal interaction
- Handling public queries and visitations
- Handling petty cash, income and expenses
- Organising driver's diary
- Supervised food collection and distribution
Admin Assistant/Receptionist
Wellness Tours
09.2011 - 01.2013
- Administrative duties
- Corresponding to emails
- Handling phone calls and booking queries
Education
Senior Certificate - undefined
Steenberg Secondary
01.2002 - 12.2006
Skills
Microsoft Office 365
Effective Time Management
Good communication skills
Ability to work well within a team
Able to work under pressure
Ability to multitask
Computer Skills
Customer Service
Product Knowledge
Active Listening
Microsoft Excel
Problem Resolution
Critical Thinking
Data Collection
Live chat support
Languages
English
Afrikaans
References
- Alex Taljaardt : ViVa Outsourcing -Manager
079 848 8235 alex@vivaoutsourcing.co.za
- Raquel Taylor : Worldwide Coordination -Manager
079 591 4196 Raquel.taylor@yahoo.co.uk
- Reuben Kotze : Animal Rescue Organisation- Vet/Manager
021396 5511/082 216 2223 vet@animalrescue.org.za
- David Sapeika : David Sapeika Credit Consultants- Owner
021 671 4482/071 586 3113 davidsapeika@gmail.com
- Jeremy Braaf :Domestic Animal Rescue Group- Operations Manager
021 790 0383/076 143 9318 braafjeremy@gmail.com
- Jochen Wuestefeldt: Welness Tours - Owner
072 432 6824/076 39 42630 wellnesstourscc@gmail.com
Certification
Higher Certificate Public Relations Management
Interests
Reading
Music Events/ Musicals
Food festivals
Fun Runs/Races
Sports events
Timeline
Customer Service Representative
ViVa Outsourcing
12.2022 - Current
Higher Certificate Huma Resource Practices
04-2021
Veterinary Receptionist
Animal Rescue Organisation
12.2016 - 10.2019
Weekend Casual Sales Assistant
Absolute Pets
12.2016 - 05.2017
Part time Office Assistant
David Sapeika Credit Consultants
11.2015 - 09.2016
Higher Certificate Public Relations Management
05-2013
Office Administrator/Manager
Domestic Animal Rescue Group
05.2013 - 10.2015
Admin Assistant/Receptionist
Wellness Tours
09.2011 - 01.2013
Senior Certificate - undefined
Steenberg Secondary
01.2002 - 12.2006
Logistics Coordinator
Worldwide Coordination
5 2020 - 09.2022
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